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Terms
Tools
Products
Whatever
More Tools
100
These are text messages to your cell phone.
What are Mobile Alerts?
100
A tool that is used to authenticate a customer.
What is Customer Assist?
100
What service can help a customer save on postage?
On line Bill Pay
100
The Chairman of Chase Bank
Who is Jamie Dimon?
100
Gives banker user ID for our customer.
What is Admin Tool?
200
A technique used by fraudsters to gain information from a customer in order to open an account.
What is phishing
200
When you service a call where the online profile status in Admin Tool shows "Fraud" - How do you service this call?
What is transferring to escalations?
200
What service gives a customer the ability to make a deposit through a mobile phone?
Deposit made through Mobile Phone is Quick Deposit
200
Where are the corporate headquarters of Chase?
New York City, New York
200
A tool used to assist customer in VISA password reset.
What is Verified By VISA?
300
A small memory that holds recently accessed online information.
What is cache?
300
A tool you use to assist customers self service with Online Banking
What is Nav Tool?
300
How many years of statements can be viewed on chase.com?
You are able to view 7 years
300
A bankers first resourse for answers
What is Chase Answers?
300
Where I authenticate a Chase Customer.
What is CA?
400
A file stored in your computer that pre-fills stored information on the computer?
What are "Cookies"?
400
A tool you use to reset a password.
What is Admin Tool?
400
What online service can help to save trees?
Paperless statements.
400
This is your job title after you complete training.
What is an Internet Service banker?
400
This tool allows you to place a stop payment on a check.
What is Payment Optimizer?
500
A way to transfer funds through personal e-mail
What is Quickpay?
500
An action you can perform in the services section of Admin Tool
What is deactivate an online service?
500
What is the service that allows customers to transfer funds through e-mails?
What is Quickpay
500
A Direct Deposit that equals this amount during a statement period will waive the fee on most eligible checking accounts.
What is $500.00?
500
The service tool you use to find a check number.
What is MMCSR?