Frontpage
Tell me the title & paste the link talking about Zelle reporting to the IRS
What is...
Zelle: IRS change for 1099-ks FAQs?
This article is where you go to see how to Start A Claim feature
What is...
“Transaction disputes - process customer claims | Article no. 30233”?
This article tells us all about Fees
What is...
Fee refunds on Deposit accounts - Article no. 29983
We would use this article to tell the Customer the differences between all the checking account Chase offers
What is ...
Personal Checking Comparison (PRG) - Article no. 31908?
This article is used to place an Stop Payment on a Bill Payment
What is ...
MMCSR - Bill Payment: Place Stop Payment - Article no. 42017
Most recent Name & Link talking about child tax credits
What is...
Child Tax Credit (CTC): Monthly payments (Updated)*?
These transactions are not considered fraudulent.
What is…
Examples of transactions not fraudulent:
ATM shorted funds: Chase customers only, tried to withdraw $100 from ATM but only received $80
Disputed amount is $20
Customer has previous transactions with merchant and doesn't recognize all charges
Customer paid by other means:
Duplicate charge:
Merchandise not received
Overcharge by merchant:
This article tells me information about a wire transfer and how a customer can process the wire transfer
What is...
Wire transfers - Article no. 30073
We use this article to tell the Customer their Chase and Non-Chase ATM and POS limits
What is....
Debit & ATM Cards - Personal (PRG) - Article no. 31952
Customer is not able to receive a transaction through Zelle because the sender used the phone number and he receive Zelle transactions with the email.
This article will help you guide the customer to activate the phone number to receive the transaction
What is ...
QuickPay: Update QuickPay Settings - Article no. 42307
Most recent name and link talking about COVID fee refunds
What is ...
COVID-19 relief: Fee refund process (Updated)*?
These are the steps to report a dispute from chase.com or the chase app.
What is..
When customer selects Report a problem on Enhanced Transaction Details slide-out:
They need to:
Select reason for claim
Complete required information
Review dispute details and submit dispute
Upon submission, confirmation page displays that claim is received
Use enhanced transaction details to determine impacted or eligible transactions to dispute
Tell us the # and the process
What is ...
Chase debit card coverage - Article no. 30002
If retail customer who is unable / unwilling to self-service, transfer call to Retail Escalations to change Debit Card Coverage Preference
Use this article to tell us how many emails and phone numbers a customer can have listed with Zelle
What is ...
Zelle (PRG) - Article no. 32000
Customers can enroll up to five email addresses and one mobile number
Customer lost 10 checks but doesn't want to pay $30 for the stop payment.
This Article will be another resource to avoid that payment but still protect the account of the lost checks
What is ...
Account Activity: Place Stop on Check - Article no. 42420
Sometimes Frontpage articles become a permanent part of Chase Answers, show me where Crytocurrency declines are now?
What is...
Authorizations and declines - Article no. 30494?
This is the phone number for Claims.
What is…
1-866-564-2262
This Chase article number that shows the personal /account information we can’t provide to customer
What is...
Authentication - Article no. 31056
Use this article to tell us how many statement cycles a monthly service fee will be waived for a new Premier Plus Checking
What is ... Three billing cycles
Monthly Service Fee Automatic Courtesy Waiver - Article no. 67727
Existing customer is calling to open a new checking account. Considering that we cannot open accounts over the phone and customer doesn't want to go to the branch.
This article helps us guide the customer to open the account using the Chase Mobile App
What is ...
Opening New Accounts: Apply for checking account - Article no. 42388
Front page “used” to have a link for wires research process during Covid 19, we now chase answers page is “missing the instructions” who can find me the email steps we use?
What is ...
Hello Retail,
Apr 24, 2020 A temporary email process has been created for ACH and wire inquiries while the Retail Wire Research group is unable to handle phone calls.
Steps to take:
· Review Transaction details for additional information of the ACH or wire transfer
Phone specialists:
· If unable to locate the customer’s inquiry:
· Go to FrontPage
· Open Forms Online under References
· Search for ACH and Wire research escalation Form
· Fill out banker section with your information
· Fill out customer’s information section and enter the ACH or wire details
· Select reason for inquiry
· If customer needs to do a recall, read disclosure and select Yes after reading disclosure
· Enter the reason for the request in the box
· Once form is completed, select File then Send File
· Outlook email will appear, enter the customer’s ECI in the subject line
· Enter wires.ACH.urgent@chase.com in the To line and send
· Tell customer Wire Research will review their inquiry and reach out to them to provide resolution within one business day
This is the after hours procedure for handling fraudulent claims.
What is…
Close debit card through atm/debit card maintenance, do not replace it. Advise the customer to call back during hours of operation for claims and provide their number.
If payment or payment request is sent to deleted or non-existing Zelle email address: Email is sent to recipient telling them payment or payment request waiting. after how many days that request get cancelled and what the article that support that
What is ...
If no action taken by recipient, payment or payment request canceled after 10 business days.
Zelle product guide for customers - Article no. 30816
Under Email notification
Use this article to tell me the benefits and the services available/unavailable on Chase Secure Checking
What is ...
Benefits -No fee for Money Orders and Cashier's Checks
Services unavailable with Chase Secure Banking
Chase Secure Banking (PRG) - Article no. 53968
Customer wants to order new checks and additionally would like see the different designs we have. Considering that self-service is always the first option we try to offer
This article helps us guide them to order the check by themselves
What is ...
Statements / Checks: Order Checks - Article no. 41866