Wire Transfers
These are the two ways to process a Wire Transfer
This service allows customers, at chases discretion, to make everyday purchases w/ their debit card when funds are not available
What is...
Chase Debit Card Coverage (JA 30002)
Ext Credit: Which acct types are not eligible?
High School, Secure Bank Acct, & Chase First Banking
This is the tool that you must access first for any online assistance.
What is...
the Digital Profile Management workflow. (JA 87201)
You transfer to this department when a customer can't verify Shared Secrets..
What is…
Retail Escalations (JA 31056)
In Front page this tool helps you find out about incoming deposits
What is...
eServe tool
When receiving an international wire transfer please provide this SWIFT code to the customer.
What is...
CHASUS33 (JA 30073)
This is how a customer sets up a custom pin...
What is...
Going into branch with debit card & valid photo ID. (JA 30314)
What are the two most common codes generated to assist customers?
What are...
Password reset & Unrecognized Device (JA 30522)
These two authentications are not required when Verifying the address w/ customers..
What is...
What are zip codes and Street type (JA 31056)
The fees for a Domestic Wire Transfers are?
What is...
either $25 per transfer when done online, or $35 per transfer at branch. (JA 30073)
The Cutoff time for wire transfers is?
What is...
4PM ET for consumers on any business days.
(JA 30362)
What is the reason a Debit card was declined making a purchase w/ error 51...
What is...
card being used is expired (JA 29942)
This tool allows you to see online transactions like Pay Bill or Zelle.
What is...
the MMSCR Tool (JA 30194)
This is how to handle a "Do Not Transaction" alert on a customer’s acct..
What is...
Follow instructions on alert & connect customer to phone # attached to alert, do not release any info to customer. (JA 31056)
This tool assist you when finding out about promotions w/ new accts..
What is...
the E-Coupon Tool
This is the Default Daily and Transaction limit for wire transfers per day online at chase.com/chase mobile
What is...
What is $25,000 per day (JA 30357)
This is how a customer can lock/unlock their debit card.
What is...
going online or mobile app & locking card. (JA 65785/JA 52108)
You get in contact w/ either of these two departments if an online acct has a Suspended status..
What are...
CPG (Customer Protection Group) or EMM (Electronic Money Movement) depending on notes in admin tool (JA 30476)
This has to be done every time a new person gets on the line..
What is...
the call monitoring disclosure (JA 31056)
This is how much a customer could be charged for stopping a online bill payment check...
What is...
there is no charge.. (JA 30364)
This acct type/chase product is not eligible for wire transfers
What is...
The Secure Bank account. (JA 30317)
This is how much a customer can be charged by chase if using a debit card overseas.
What is...
a 3% foreign transaction fee/ Non chase ATM fee depending on type of acct. (JA 29940)
This is the limit per day for sending money w/ Zelle online
What is…
up to $2000 per day, no monthly maximum limit
(JA 30357)
What are Out of Wallet questions?
What are...
Questions created by referencing public record of applicable customers to help identify customers
(JA 31056)
The Bank Branches can only refund these two types of fees...
What are...
Standard, or Disaster (JA 29983)