Wire Transfers
These are the two ways to process a wire transfer
What is...
Bank Branch or online at chase.com or chase mobile. JA 30073
This service allows customers, at chases discretion, to make everyday purchases w/ their debit card when funds are not available
What is...
chase debit card coverage (JA 30002)
ext credit: which acct types don't include debit card coverage?
This is how long the after the maturity date the customer has to call in to make changes to his CD
What is...
10 calendar days after the Maturity Date
(JA 29954)
You transfer to this department when a customer can't verify Shared Secrets
What is…
Retail Escalations (JA 31056)
In Front page this tool helps you find out about incoming deposits
What is...
eServe (JA 29981)
When receiving a international wire transfer please provide this SWIFT code to the customer
What is... CHASUS33
(JA 30073)
This is how a customer sets up a custom pin
What is...
going into branch with debit card & valid photo ID. (JA 30314)
This tool allows you to see online transactions like Pay Bill or Zelle.
What is...
MMSCR Tool (JA 30194)
These two authentications are not required when Verifying the address w/ customers
What are...
Street Types (Ave, Rd, St, ect..) and zip codes but if provided must match
(JA 31056)
This is the fee for a Domestic Wire Transfers
What is...
$25 per transfer when done online at chase.com, or $35 if done in person w/ a banker (JA 30073)
This is the cutoff time for wire transfers
What is...
4PM ET for consumers on any business days.
(JA 30362)
This is how much a customer can be charged by chase if using a debit card overseas
What is...
a 3% foreign transaction fee/ Non chase ATM fee depending on type of acct. JA 29940
This Regulation requires written copies of product information or interest rate / annual percentage yield information to be mailed to consumers upon request
What is...
Reg DD (JA 30047)
This is how to handle a "Do Not Transaction" alert on a customer’s acct
What is...
Follow instructions on alert & connect customer to phone # attached to alert, do not release any info to customer. (JA 31056)
This tool assist you when finding out about promotions w/ new accts
What is...
E-Coupon (JA 30172)
This is the Default Daily and Transaction limit for wire transfers per day online at chase.com/chase mobile for a Total Checking acct
What is...
$25,000 per day. (JA 30357)
This is how a customer can lock/unlock their debit card
What is...
going online or mobile app & locking card. JA 65785/JA 52108)
This is Default Daily & Transaction limit for Bill Pay w/ Chase.
What is...
$100,000.00 Daily (JA30357)
This has to be done every time a new person gets on the line during a call.
What is...
the call monitoring disclosure
(JA 31056)
This is how much a customer could be charged for stopping a online bill payment check
What is...
there is no charge.. (JA 30364)
This acct type is not eligible for incoming/outgoing wire transfers
What is...
Secure bank acct. (JA 30317)
What is the reason a Debit card was declined making a purchase w/ error 51
What is...
card being used is expired (JA 29942)
You get in contact w/ either of these two departments if an online acct has a Suspended status
What are...
CPG (Customer Protection Group) or EMM (Electronic Money Movement) depending on notes in admin tool (JA 30476)
What are Out of Wallet questions?
Questions created by referencing public record of applicable customers to help identify customers
(JA 31056)
The Bank Branches can only refund these two types of fees
What are...
Standard, or Disaster (JA 29983)