Controls
Fees
Phone Authentication
Account Openings
TE trasactions
100
Can you still enter branch during opening when someone is in the vestibule?
yes
100
Sapphire checking account requires an average beginning day balance of.....
75000.00
100
Who and when can you close an account over the phone?
ABMs, Associate Bankers-ME, BMs, LAOs, Private Client Bankers, Associate Relationship Bankers and Relationship Bankers when customer is known by name and voice
100
Which account would you recommend if your client plans to keep an average balance of 1500/ receives a monthly direct deposit of 500+ / is a veteran
Premier plus
100
Which option under quick picks do you click on when client needs to cash a check ?
Cash Pay
200
When do you have to restart an audit?
When dual control is broken
200
Which accounts charge a monthly service fee of 25$
1. Premier
2. Sapphire
200
How can you search for a customer when they call into the branch?
Search for customer using their name and address or account number
Remember: SSN or credit / debit card number must not be used to search for customer
200
Name two out of the five discover need question
1. Do you live or work nearby?... Where do you work?… What do you do there? … How long have you been there?... OR Where do you go to school?..
2. I’d like to understand how you do your banking. For example, how do you typically make deposits?...What about purchases?... And how do you make payments?...
3. What types of accounts do you have now?
4.One of the ways I help determine the best account is to understand what are the typical combined checking and savings balances you plan to keep?
5.
Thank you for telling me about your accounts. I’d like to learn more about your goals, what is most important to you financially?...
200
Name at least four negotiability requirements
Check front
300
What is an AB's limit to releasing a wire?
250,000
300
Name 3 transactions that you cannot complete over the phone
- Account conversion to business account, Chase College Checking account or Chase Military Banking account
- Account status change (i.e. reopen / change status on an inactive, dormant, closed or pending closed account)
- ATM / debit card PIN change where banker enters PIN for customer
- CD / IRA renegotiation
- CPC Wire Transfer Service Authorization form
- Debit card issuance (new card)
- Demographic change to date of birth or Tax ID
- Direct deposit set up
- IRA distribution
- Name change
- New account opening
- New stop payment on cashier's check
- Owner / signer change
- Out-of-profile funds transfer
- Safe Deposit Box Content Reclamation Request
- Wire transfer
300
Name 3 primary ID's we can accept to open an account (U.S Citizen)
- Birth Certificate (minors only)
- Driver's License w/photo (US)
- Passport w/ photo
- Social Security Card (minors/seniors/disabled)
- State Issued ID w/ photo (US)
- Tribal or Bureau of Indian Affairs w/ photo (US)
- US Military/Veteran's ID w/photo
300
What kind override does this require: (fatal, teller, or supervisor)
AVAILABLE BALANCE ISN'T SUFFICIENT TO COVER THIS TRANSACTION $XXX.XX
Supervisor
Supervisor must only override if:
- Bank error is identified
- Closing an interest-bearing account and making the final withdrawal
- Government check drawn on U.S. Treasury or warrant drawn on state treasury (i.e. not drawn on a bank) and payee is presenter and a Chase deposit accountholder; see Check acceptance
400
What is the procedure when opening branch ALONE
1. Call global security (let them know entering alone and you will call back when branch is secure)
2. proceed with regular branch opening procedure
3. Give global security password when requested
4. Set opening signal
5. Open branch when second person arrives.
400
What is the monthly service fee for platinum business checking ?
95
400
Name 3 ways you can verify client over the phone.
- sk customer at least two but no more than three of the following verification items:
- Full residential address as it appears on account (if not used to search in Step 2)
- Month and year account was opened
- Amount of any check posted in the last 30 days
- Amount and date of ACH, ATM or debit transaction in the last 30 days
- First six and last four digits of open and active debit card (if not given in Step 3)
- Name of a beneficiary on any of customer's accounts
- Joint account owner's date of birth including month, day and year
400
Name 3 secondary I.D's we can accept when opening an account or adding an owner / signer - Non-U.S. permanent resident (without a Green Card) - Non-U.S. citizens
- Additional Primary ID
- Bank Statement <60 days old
- Driver's License w/photo (US)
- DS-2019
- Employer ID w/ photo
- Employer Pay Stub / Pay Check / Letter with name & address
- Foreign National ID
- Other US Federal/State issued ID with or w/o photo
- State Issued ID w/ photo (US)
- Student ID w/ photo
- Student INS I-20 or ICE I-20
- Utility Bill w/ name and address <60 days
400
Required for all cashier’s check / money order transactions when customer
purchases with between $3,000 and $10,000 in cash
Monetary Instrument Purchase Log
500
If the average balance in the vault is more than ___
there cant be a sole vault custodian.
450,000.00
500
What is the fee to request a stop payment?
30.00
500
How do you authenticate A chase employee when you are making an outbound call and Connect Us isn't available?
- If outbound call (i.e. from branch phone to Chase employee):
- Provide full name and Standard ID (SID) to representative
- Check email for message with "Connect Us" as the subject and nothing in email body
- Reply to email with "Connected" or "Received" in email body