Type of car, hotel, and activity bookings where reservations are paid for at time of booking
What is Advanced Purchase?
100
You never get a second chance to make this.
What is a first impression?
100
Multiplier used by Value .0125 Chase Ultimate Rewards customers when redeeming.
What is 80?
100
Chase hours
What are 24/7?
100
The telephone greeting for Chase Travel Rewards.
What is "Thank you for calling the Chase Travel Center. My name is ________, I will be your Travel Advisor (or Travel Consultant). May I have your name please?"
200
Air, car, hotel, and activities can be booked inside of this booking tool?
What is ORXe?
200
The most important thing a person or company can do.
What is listen?
200
This reward is only available to Value .01 Credit Card members.
What is the Fixed Point Reward?
200
Information needed to access a customer Chase Ultimate or Travel Rewards account in LUI
What are the Chase account number and billing zip code?
200
How Chase Travel Rewards can be booked?
What is by calling in to the Chase Travel Center only?
300
Two requirements to use a Fixed Ticket Award
What are to have enough points and a roundtrip itinerary?
300
Nothing great is ever achieved without this.
What is enthusiasm?
300
Three ways card members have to pay for travel product.
What is pay with points, pay with their Chase Ultimate Rewards card, or pay with both?
300
Air, car, hotel, and activity modifications are handled by this department.
What is the Exchange Department?
300
The step that should be taken when an AKC member calls requesting information about traveling with a pet.
What is contact the airline, hotel, or car company?
400
The tool needed to create manual reservations in Worldspan
What is the Worldspan ORXe script?
400
Every interaction creates...
What is a personal reaction?
400
Two ways Value .01 Credit Card members have to redeem for air.
What is Fixed Point Reward and the Variable Point Reward (Ultimate Reward)?
400
Additional service that should be offered to all Chase bookings?
What is offering seat requests?
400
The reward that should be offered to the member when seeing multiple point levels.
What is the one with the best value?
500
The area you click on in ORXe to see cancellation policies for car, hotel, and activity bookings.
What is click on "View rules and policies"?
500
External distractions, multi-tasking, formulating responses, talking over the customer.
What are barriers to listening?
500
This option allows card members to make purchases using their Chase Ultimate Rewards card and redeem available points for a statement credit.
What is the Pay Yourself Back option?
500
Booking and exchange (not including vendor fees) fee for all Chase members
What is NONE!!!! ?
500
The program that has redemptions for air bookings only.