Ticket Priority
Ticket: My account says I am a nurse but I am an MD
Options:
Critical
High
Medium
Low
What is
High
How do patients submit healthcare requests?
What is:
Securus
What app team is responsible for updating all flowsheets?
What is
not one team: ClinDoc, BH, Wisdom
Ticket: I am not getting the Sign In window pop-up upon login.
Log in as user in REL. Sign Out, Log Out, Log in and confirm window does not appear.
Check that user has Sign In/Out security
Check that login Department is set to use sign-in
Check that profile is set to launch sign-in
Ticket: There is a typo in the eyes and nose flowsheet
What is
Low
What department do adult providers sign into?
What department(s) do nurses sign into?
What is
CHDC Adult Provider & the assigned floor they are working that day
Which app team is responsible for Healthcare Request OPAs?
What is
ClinDoc
Ticket: I can't see my schedule
1. Confirm user is working in the outpatient spaces
2. Confirm log in department.
Ticket: My password doesnt work so I cant sign in
What is
High
What is the first 2 step of the new intake process?
What is:
The patient goes through magistrate & then completes intake assessment with a nurse?
Which team is responsible for provider snapboards?
What is
Cadence and Ambulatory
Ticket: My Rover doesn’t work.
Determine which piece of ‘Rover’ doesn’t work.
Can they open Rover?
Are the supposed to be opening Rover? Does it connect to network? If they log-in to Rover is there an error they receive? Confirm the user’s Rover application is pointed to PRD. Assign to appropriate team.
If a nurse user- check their template & the mobile apps link to verify they have the right rover security
Ticket: A patient has an allergy to gluten, but in Epic, it says hes allergic to grapes.
What is
Critical
A patient is being transferred to the infirmary. What 2 orders are required for transfer?
What is
Internal Transfer
Infirmary Acuity
Which team is responsible for mental health documentation?
What is
Behavioral Health
Ticket: A physician is reporting an issue where a bunch of error text is appearing when using a SmartLink he found.
Follow up with user to determine which SmartLink they pulled in and for which patient.
Open the SmartLink and confirm the parameters are configured appropriately.
Ticket: I am used to seeing all my patients in one place and now I have to go to 2. I want all my patients to appear on my schedule.
What is
Optimization
What are the 2 times that providers are expected to complete medication reconciliation?
What is
Initial IME visit and following a LOA/Out of facility
Which team is responsible for patient movement?
Bonus Question: What interface defines our patient movement?
What is
Grand Central & AIS
Ticket: The system is making me scan the patient before it will print my lab label
Not an issue - this is working as designed.
Call user and explain this is expected.