Show:
About the Service
Blue Admin
Zendesk
Style and Voice
Random
100
To build a better food system.
What is Blue Apron's vision.
100
What information can you put in the search bar in Blue Admin?
What is name, phone number, email.
100
How often should you be checking your open tickets?
What is all the time!!!
100
How do we start each email?
What is hi.
100

What does wearing a Blue Apron signify?

You're a new chef!

200
Blue Apron's company values. Hint: there are 5!
What is lifelong learning, quality, empowerment, trust, and teamwork.
200
What are the icons we use in Blue Admin?
Person, Gift tag, Truck, Chart
200
How do you find duplicate tickets?
What is check in the 5 most recent or search by their name/email address/phone number in Zendesk.
200
Gross, perfect, fraud, disgusting etc.
What is words we should never use!!!
200

What is a SME?

A subject matter expert.

300
The only ingredients that don't come in a Blue Apron box.
What is salt, pepper, and oil.
300
What can we search under "invites" in Blue Admin?
What is only recipient's information.
300
What do you do with negative CSATs?
What is respond to them with a negative CSAT macro.
300
Happy, heard, helped.
What is how a customer should feel after talking to us.
300

What do we use Confluence for?

Updates about Blue Apron

400
What is the difference between the 2-Person Plan and the Family Plan?
2-Person Plan: 8 recipes total, choose 2 or 3, varied pricing.

Family Plan: 4 recipes total, choose 2, 3, or 4, varied pricing.

400
How can you tell which proteins a customer opts out of?
What is find their Blue Admin account, click the "edit" button under "subscription info."
400
Read the email.
What is the first step when you get a ticket.
400
Acknowledge the issue and apologize (or thank them).
What is the first step to responding to an email.
400

What do you do if you will be late to work?

Call out on the attendance line!

500
What are the ways a customer can sign up for Blue Apron? Please name 5 ways.
What is mobile app, website, promotional offer, voucher, free trial, gift.
500
How do you get to a customer's order page?
What is find their Blue Admin account, click on the date of the specific order.
500
How do you correct information that's wrong in the Zendesk customer profile?
What is copy and paste the correct information from Blue Admin into Zendesk. Click out of it to save!
500
What is the difference between openers and closers.
They are both personalized statements. Openers are at the beginning of the email, and closers are at the end.
500

Please provide two empathy statements for a customer who's had a death in the family.

"I'm so sorry to hear about your loss" "I completely understand what you're going through. I'm going to do everything I can to help you today."