Check Point 3 Review

Move Money

100

What does the MSR need to do if the M2M request is over $1,000 and the recipient's address is different from the sender?

OTP unless the HRV Indicator is present. 

200

CCO MSRs can set up recurring ACHO transfers in UAD? T or F

FALSE

CCO MSRs cannot set up recurring ACHO transfers in UAD

300

Member's set up Recurring ACHO Transfers via....

Online Banking, Branch, Completing and returning the authorization form.

400

It is High Risk to Add or Confirm an external account? T or F

TRUE

• If the member has a verified codeword or the High Risk Verified indicator is present, OTP is not required.

500

Internal Transfers has a daily Dollar limit of?

Up to the members balance in the account being debited. 

Updating Member Info

100

How many Pending Addresses can a member have at a time?

One

200

If a member has already located, refer to what manual to assist the member?

Change Address in UAD

300

Member initiated address changes are...........

High Risk, MSR can skip if HRV indicator is present or Codeword has been verified

400

The Update Status Ribbon appears in USD every____ months or_______________.

6 months or when opening a new account

500

It is not High Risk to update member information if the MSR initiated the process? T or F

T

Misc.1

100

How many Joint Owners can be on one account?

3

200

What are the 4 Member Needs?

Show Me
Help Me
Know Me
Reassure Me

300

How many pieces of Codeword Guidance can be provided to a member?

1 Guidance can be provided

400

What is a Durable POA?

A POA that remains effective even if the Principal later becomes incapacitated. Navy Federal POAs are Durable POAs.

500

What is the name of the Wizard we use when assisting a member with a delinquent account?

Handling a Delinquent Account

Member Request

100

Is Card Based Funding available for New Members?

No

200

Is a Business Card and Debit Card eligible for Travel Plans?

YES

300

Up to ___ cards and destinations can be added per travel plan.

10

400

Freeze Unfreeze functionality is unavailable for CUCARDS? T or F

TRUE

500

What is the name of the system that house electronic documents for NF?

ICN (IBM Content Navigator) 

Misc.2

100

Do you have to click a radio button on the wizard for it to leave a note in UAD?

YES

200

Do members receive an automatic confirmation email and text once they reset their Online Password at NF?

YES

Navy Federal automatically sends a confirmation email to the member's email address on file and a confirmation text message to his/her mobile phone.

300

If a MSR is quoting a rate on savings or checking product we must always provide____________?

The Annual Percentage Yield (APY) Rate

400

Is it High Risk to emessage statements to Members? 

No

500

MSRs can release NF Employee DDNP early? T or F

False- It already releases a day early