CHECKS

INCLEARING

100

How can I tell if someone is already working an INCLEARING check in Image Centre Web?

1) There will be an ads under "reviewer"

2) You can left click and view "decision history"

200

How can you make an image bigger in Image Centre?

Click on the check image> open image new tab

300

What dollar amount must we start working INCLEARING checks every day?

 Biggest dollar amount first (usually 5k and larger)

400

Can we accept INCLEARING checks if there is no sufficient funds in the account and no drawer signature present?

 We can accept if there are non-sufficient funds in the account, we can never accept if the drawer signature is missing. 

500

when rejecting an inclearing check what is the rejection reason in Image cantre?

"other on batch delete"

SYSTEMS

100

Upon reviewing the transaction history in MBP, you notice several check deposits. You read the notes and there are no indication for the reason of the return. List the next steps you would take to find the previously returned checks and the reason for the return.

Image Centre App> Item Search > modify date >use full account number > select upper bounds> other bounds ("subpoena" optional) >Query.

200

If I cannot find additional in clearing checks in DLRR where else can I find a check image?

Image Centre app

300

What is CLIC and what is it used for?

CLIC is an internal communication system. Used commonly for stop payments, fraud closure or moving funds to specific GL's

400

What system(s) would I use to verify PI information concerning a non-tenured account?

Lexis Nexis

GSP

500

What are all the places we can check for a stop payment?

mbp: stop payment

mbp: notes

clic

FRAUD CONCERNS

100

What CHC will tell me the indicators to look for to determine if Check Fraud is present?

First Party Fraud - Identify and Handle - Amex Checking

200

• New external account added, and money is immediately debited
• Several round dollar POS transactions within short period
• Multiple deposits followed by immediate money out
• Small deposit transaction followed closely with a large deposit transaction from a different financial institution
• Recent demographic changes that don’t confirm or reasonably match to our Customer
• Dormant (sleeper) account that has a small balance (less than $100 and few transactions for several months or year) suddenly begins to process a lot of transactions
• Mixture of linked bank accounts belonging and not belonging to our Customer (identified on an ODFI transaction in Actimize)
• Contacting the external bank reveals that our Customer does not have ownership of the account where funds are coming from
• Customer is using multiple IP addresses or devices to log

Money Mules

300

• Multiple SSNs for one name or multiple names associated with the same SSN in Lexis Nexis results.
• Identity does not align with Lexis Nexis results or results display alert/warning regarding Customer’s identity.
• Common personal details across multiple Customers. For example, identities with the same SSN, same address, same year of birth, same phone number and same email address.

Synthetic ID

400

• Incoming and outgoing funds to and from the same recipients.
• High number of deposits (usually several per day).
• High percentage of deposited funds from accounts under control of the Customer.
• Funds not yet settled are significantly greater than available balance.
• Deposit and withdrawal activity is made to conceal the negative balance.
• Total dollar debits and credits are almost equal.
• Checks, ACH, or Wire in round dollar amounts.
• Frequent Customer inquiries regarding balance of account.
• Immediate debits after funds from a deposit are made available.

Kiting

500

• Multiple SSNs for one name or multiple names associated with the same SSN in Lexis Nexis results.
• Identity does not align with Lexis Nexis results or results display alert/warning regarding Customer’s identity.
• Common personal details across multiple Customers.
• AKA's in Lex Nex are inconsistent
• Additional LEX NEX profiles under SSN with different address or inconsistent names

Synthetic ID

Third Party

100

What is the form of authentication needed to clear ATO concerns?

OBC to BEPN

200

What steps do we take when we call the customer on a bepn to clear ATO concerns but we were unable to speak with the customer?

leave vm cb with reference number
add 7 business day "fraud review" restriction,
send general "please contact us" letter
notate MBP

300

What must we suppress and how- when FRAP is confirmed on an account?

1099 must be supressed

1. Go to Customers > Identification > Tax and Issued > Edit (pencil icon).
2. Access the Tax Reporting section.
3. Change the Exempt toggle to Yes.
4. Select Exempt Type: Tax exempt.
5. Click Save.

400

what is a third party check?

a check signed over by the payee to a third party. 

500

How can we tell in Actimize if an alert has been created for a transaction?

When there is FRAP on an account with a transaction history what must we do in Actimize?

Actimize alert will be highlighted with a WI number-transactions that did not generate an alert do not have a WI number.

When frap is reported and there are transactions on an account, we must create actimize alerts for all transactions in actimize.

Random

100

what must a check rejection note in mbp include?

check#, $ amount and rejection reason

200

what is a converted check?

a copy of the original check

300

what is considered stale dated?

check over 6 months

400

What steps do I take if I incorrectly rejected or accepted a check?

• Re-decision the deposit slip if a check requires re-decisioning. 
• Email the final decision to [e-mail].

500

what do we need to check every morning before we begin our work efforts and after we have set up our systems and pulled up our chc's for the day?

CHECK FRAUD SLACK