BOX OFFICE & TICKETING
When scanning a concert guest's ticket the scanner screen flashes red. What do you do?
Send patron to the interior ticket window
How many concessions stands do we have?
3 concessions stands
A customer approaches you and cannot find their seat. What is the first thing you should do?
Ask to see their ticket
Where do I enter the building for my shift?
Media Entrance
How many minutes before doors is the pre event meeting and where?
30 minutes before doors in the employee break room
What color should the scanner turn after scanning a ticket?
Green
Where is the elevator located?
Outside of section 102/104
If someone is sitting in someone else's seat and you have confirmed they are in fact in the wrong seat, what do you do?
Politely take the guest to their proper seat and thank them for their cooperation.
Where do I clock in and set my belongings
Clock in at the guest services booth and get ready in the staff break room.
How long is my break if I work more than four hours? How long if I work more than 6 hours?
If you work more than four hours you get a 15 minute break. If you work more than 6 hours you get a 30 minute break
How often do ticket counts update?
When do concessions stands close?
Concerts: after the last intermission
Basketball: with 10 minutes left in the game
A customer requests a refund because of another patron's behavior, what do you do?
Try to use the LAST method to solve this guests problem before calling a manager.
DO NOT OFFER REFUNDS OR DISCOUNTS
What color undershirts are acceptable for uniforms
What is the appropriate procedure for taking a break?
Supervisor will assign someone to your position and relieve you for your break. You may not abandon your position and excuse yourself for break without supervisor permission.
What does it mean if the scanner screen turns orange? and what do you do to fix it?
You have switched over to exit mode. You need to change the mode from exit mode back to entry mode.
How many ATM's are on the premise?
The customer is unable to physically make it up the stairs to their seat. Who should you contact to relocate them?
Kate Lewis, Box Office Manager
When are you allowed to use your cellphone while working?
Cell phones are prohibited unless for an emergency at which time you can use it in the employee break room only.
What are the two ways to get down to the floor for guests with floor tickets during concerts?
A guest bought standard concert tickets, but now that they are here they are unable to make it to their seat and need to be relocated to an ADA section. What do you do?
Take the guest to the interior box office window and direct them to Kate Lewis, box office manager, to check if there are available ADA relocations.
Where is first aid located?
Outside of section 101/103 near the management offices?
The customer states that they did not like the VIP experience or receive the tour gifts. Who do you contact to resolve this issue?
William Wilson, Director of Events
I have to call out for my shift because I am sick, what is the appropriate steps.
1) try to find someone to cover your shift
2) contact the shift supervisor immediately
At what time should you close the curtains?
Basketball: When the pre game clock hits 0
Concerts & Events: When the arena goes dark for show start