Remarkable Service
Second Mile Service
Food Safety
Food Quality
Operational Excellence
100

Chick-fil-A San Clemente Vision statement


What is Remarkable service for our guest and one another? 

100

How often table touchins should occur.

What is every 15 mins?

100

The reason why we wear gloves for bagging. 

What is the waffle fries or open packaging for food? 

100

Number of Quarts for a Lemonade

What is 11 Quarts

100

The guest must always receive this with their order. 

What is the receipt? 

200

Our Productivity goal by the hour.

What is $115? 

200
Known as the Core 4. 

What is Eye contact, Smile, Friendly Tone, and Always say My Pleasure

200

The color that determines that someone is handling raw food

What is yellow? 

200
The reason why the two pickles in a sandwich need to be placed perfectly. 

What is a Pickle in every bite? 

200

Hours of the business where breaks should not be ran

What is 12-1pm and 5-6pm. 

300

The most important position in our team. 

What are the shift leaders? 

300
The CEM Goal for Order Accuracy 

What is 98%

300

Temperature of chicken when served 

What is 140 degrees and above

300

Number of liters for coffee base.

What is 6 Liters? 

300

The  strategy to expedite food when there are 3+ orders bagged and waiting at window. 

What is OMD?

400

The mission statement for 2026

What is Winning Moments and Thinking in Seconds?

400

Chick-fil-A's Brand Strategy

What is to be the world's most caring company or Winning Hearts Everyday? 

400

The lo boy fridges need to be at this temp. 

What is 40 degrees and below

400
The time, in minutes, fries have to serve after cooking 

What is 5 mins

400

Key strategy for the SOS in the Drive-Thru

What is filling in Gaps? 

500

Chick-fil-A San Clemente Core Values

What is Proactive Accountability, Courageous Leadership, Selfless Team Work, and Authenitc Integrity

500

Phrase that shows what makes Chick-fil-A a Unique restaurant 

People business that happens to sell chicken

500
The Food Safety 5. Name 3

Health and Heigene
Pest
Time and Temperature

Cleaning and Sanitation
Cross Contamination

500
The current focus for BOH. (Hint it deals with hot and fresh food) 

What is Make less more often? 

500

Required to always be in use in the kitchen chicken production. Name 1 of 3. 

What is the breading ipad, chutes ipad, and AHA system?