Uniforms
On the right side every shift.
When and where should name tags be worn?
At least two weeks ahead of time.
67% of guests don't return because of this.
What is employee indifference?
This is the M in MISSION.
What is mindset?
What is yellow?
It should be clean and always tucked in.
How should your shirt be worn?
A manager should approve.
Who needs to approve a shift swap?
Create eye contact, share a smile, speak with a friendly tone, always say "my pleasure"
What are the Core 4?
These are the I's MISSION.
What is integrity and influence?
This should be paired with temperature to keep food safe.
What is time?
Black or Charcoal Grey
What are socks?
Typically on a Thursday
When is the schedule posted?
Finding the "little things" to spread joy is an example of this.
What is 2nd mile service?
These are the two S's in MISSION.
What are Service and Stewardship?
This should be done every hour at a minimum.
What is sanitizing?
Slip & Oil Resistant
What type of shoes should be worn?
This should always be kept up to date.
What is availability?
We use this acronym to guide guest recovery.
What is the HEARD model?
This is the O in MISSION.
What is ownership?
Keep these short and natural if you work in the back.
What are fingernails?
Red shirt, charcoal pants, Chick-fil-A issued belt, nametag, non-slip shoes, hat if you’re in the kitchen.
What are the different pieces of your uniform?
Notify for approval as soon as this changes.
What is availability?
This is something that takes everyone to accomplish in the restaurant.
What is hospitality?
This is the N in MISSION.
What is New?
The Food Safety Five
What are cross-contamination, pest elimination, cleaning and sanitation, time and temperature, health and hygiene?