Chick-fil-A Culture
Chick-fil-A IMD's vision
What is to inspire people to care for one another?
True or False: Team Members should clock in to work before putting their belongings away in the back
False
True or False: Team Members should direct guests to their right using an arm gesture for meal pick-up
False
Service that goes above and beyond guests' expectations is known as _______
What is 2nd Mile Service?
The name of the founder of Chick-fil-A
Who is Truett Cathy?
Chick-fil-A IMD's mission
What is to be the best Chick-fil-A in Chicagoland?
Team Members with shifts of __ hours or more are eligible for an employee meal discount
What is 3?
The action to be taken with all dollar bills of $50 and up
What is test with a counterfeit pen?
The Core 4
What is Create Eye Contact, Share a Smile, Speak with a Friendly Tone, and Always Say "My Pleasure"?
True or False: Chick-fil-A sauce is simply a blend of honey mustard, ranch, and barbecue sauce
True
Chick-fil-A IMD's method
What is CARE (Consistency, Accountability, Respect, and Empathy)?
The correct way to ask a guest if they would like a refill
What is "May I refresh your beverage?"
True or False: The correct lid indentation for Root Beer is all the dents marked
True
These are 3 examples of 2nd Mile Service
What is carrying large orders to guests' cars, delivering meals to tables, table touch-ins, warm welcomes and fond farewells, using guests' names, and/or helping high-needs guests?
The name of Emily's newest arrival (her baby!)
Who is Henry?
Chick-fil-A's goal is to be the world's _____
What is most caring company?
Team Members scheduled to work __ hours or more must take one 30-minute unpaid break
What is 7.5?
Team Members should complete taking a guest's order in __ seconds
What is 45?
The 4 components of Winning Hearts Every Day
What is Clean & Safe Environment, Great Food, Fast & Accurate Service, and Genuine Hospitality?
The opening date of Chick-fil-A IMD
What is June 15, 2023?
Chick-fil-A IMD's values
What is Hospitality, Excellence, and Integrity?
The 5 components of a Team Member's complete uniform
What is a red polo (tucked in), name tag, grey pants, black belt, and black non-slip shoes?
Team Members should have a ___-___ mindset at all times
What is guest-first?
This is what the acronym HEARD stands for
What is Hear to understand, Empathize to feel their concern, Apologize with “I’m sorry”, Resolve the issue, and Delight the Guest?
These are 4 former Chick-fil-A menu items (either seasonal or discontinued)
What is the Peppermint beverages, Banana Pudding Milkshake, Peach Milkshake, Cherry Berry beverages, Honey Pepper Pimento Chicken Sandwich, Watermelon Mint beverages, Lemon Kale Caesar Salad, Smokehouse BBQ Bacon Sandwich, Asian Salad, oatmeal, and/or the Chicken Salad Sandwich?