Show:
In the Kitchen
How May I Serve You?
2MS
OE/Raving Fans
Random
100
145
What is the number of lemons in a box?
100
Talking and having a personal conversation with a fellow employee.
What is what you should not do when guests are at the front counter?
100
elderly, parents with children, disabled
What are High Needs Guests?
100
Guests who come more often, pay full price, and tell us and others how GREAT we are?
What is a Raving Fan?
100
The Chicken Steak Sandwich.
What was the original name of the Chick-fil-A Sandwich?
200
dating not mating - they should not be touching
What is how the pickles should be placed on the bun?
200
L.A.S.T.
Listen, Apologize, Solve, Thank
200
Carrying Trays for High Needs Guests, Table Touch Ins, Carrying Large Orders to Cars
What are the 3 Required 2MS Behaviors?
200
Clean Environment, Speed of Service, Attentive and Courteous Employees, Tast of Food.
What is Operational Excellence?
200
Greenbriar Mall in Atlanta Georgia in 1967.
What is the year and location the first Chick-fil-A opened?
300
5 and 2
What is the hold time for fries in the warmer and fries in the shoots?
300
scooping ice with a cup
What should NEVER happen when making drinks?
300
May I take take or remove your "tray?"
What is how you should ask a guests if you can take his/her trash?
300
Share a Smile, speak with an enthusiastic tone, stay connected to make it personal, create eye contact.
What is The Core Four?
300
Truett Cathy
Who is the founder of Chick-fil-A?
400
Hot Chocolate and Tea.
What two items do we not serve any longer?
400
Smile and give a warm greeting.
What is what you should do when you first encounter a guest?
400
My Pleasure!
What is what you should ALWAYS say when a guest says Thank You.
400
OTC
What is over the counter service?
400
UGA
Where did Brad attend college?
500
Blue and Yellow
What is the colors of aprons for Raw products and dishwashing?
500
2 min
What is how long a typical transaction should take?
500
explain to the guest that we are making his/her food "fresh" for them.
What is what you should explain to a guest when his/her food is not ready?
500
our vision statement
What is 'inspiring others to passionately create remarkable experiences?'
500
1991
What year did Brad Williams open his first Chick-fil-A?