Chick-fil-A
The Chick-fil-A Corporate Purpose
What is "To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A."
What temperature should the water be for washing your hands?
100-110 degrees
Richard's favorite menu item
12 Count Grilled Nugget
Surveyors say that ______ is the most important aspect of going to a restuarant?
Fast Service
What percentage of bacteria is found under your nails?
What is 80%
Corporate Office Shared Vision.
What is "To be the worlds most caring company."
What is the temperature danger zone?
What is between 40 and 140 degrees
The "Golden Rule"
"Do unto others as you would have others do unto you."
What is our Guest Recovery Method and what does it stand for?
What is HEARD
HEARING
EMPATHIZING
APOLOGIZE
RESOLVE
AND
DELIGHT
How much should a small, medium and large waffle fry weigh?
What is
Small 3.4 oz
Medium 4.4 oz
Large 6.3 oz
The CFA Kentlands Mission
"To deliver joy through REMARKable service because a joyful heart is good medicine."
the best way to significantly reduce cross-contamination is to clean and sanitize food contact surfaces before and after preparing food and at least every ____ hours for ongoing tasks.
What is 4 Hours
The year Chick-fil-A Kentlands was built
2012
What is our Recipe for Service?
What is 1st Mile Service, 2nd Mile Service and Guest Recovery.
3.4 is the Pathway weight for our icedream cup.
True or False?
What is False
When was Chick-fil-A founded
1946
What are the 6 Most Common Food Bourne Illnesses? also known as the Big 6.
What is
Salmonella, Salmonella typhi (Typhoid), Shigella, E. coli, Norovirus, and Hepatitis A.
Name all of our Team Member Core Values.
What is
Dependable
Coachable
Trustworthy
Positive
Self Motivated
and Adaptable
All points of the Winning Hearts Daily Strategy.
What is Genuine Hospitality, Fast and Accurate Service, Clean and Safe Environment and Great Food.
The most expensive item we purchase by oz is..
What is whipped cream?
The 3 Fundamentals of Execution
What is
Pursue Mastery
Own the Numbers
Help Others Win
What are the Food Safety 5?
What is
1. Health & Hygiene
2. Time & Temperature
3. Cross-contamination
4. Cleaning & Sanitation
5. Pests
Richards biggest pet peeve
Attendance & Punctuality - Tardiness and calling out
Give us your best impression of the Core 4 +1 in a pretend ordering scenario.
(Choose 1 person to act from your team)
Eye Contact
Speak Enthusiastically
Smile
Always say "My Pleasure"
Make a Personal Connection
What is ECOSURE & how often do they visit?