Menu Items
What ingredients are used in our fruit cup?
1. Red and Green Apples
2. Blueberries
3. Oranges
4. Strawberries
Where are straws stored?
Above the headset fountain and/or in the back top shelf, next to boxes of chips
What is the core 4?
1. Create eye contact
2.Share a smile
3. Speak enthusiastically
4. Stay connected
Where do we start taking orders on IPAD (location) and where do we stop?
Start-orange cone, pull the line up as far up as the beginning of the curb
Stop-to the white arrows right after the entrance of the drive thru
What is "upselling" and why is it important?
upsizing beverages, sides, milkshakes, etc
It increases sales and customer appreciation for options
What ingredients come on the spicy southwest salad?
mixed greens, corn and black beans, spicy grilled chicken, shredded cheese, grape tomatoes
Where are the frosted cups stored?
High shelf above walk in fridge
How do you pull up the nutritional guide on the register?
other function -> nutritional guide->find and select menu item
What is the expeditors main responsibilities?
1. order accuracy
2. communication with iPads, bagger, and window
3.coaching/validating
4. napkins,sauces, etc
What are the 3 main concerns for IPAD?
1. closing gaps
2. calling back out of orders
3. communication with expo
What ingredients are in the superfood side?
broccolini, kale mixed with a maple vinaigrette, topped with dried CHERRIES!!!
Where are the hot coffee cups and lids stored?
high shelf,above the office
How would you ring up a veggie wrap? What is in it versus the grilled cool wrap?
local items->veggie wrap
*corn, black beans, and sliced tomatoes
What are our 3 responsibilities as team leaders?
1. flexibility
2. training
3. role modeling
How to we handle allergies?
1. stop taking the order and explain that you need to grab a manager for any allergy order
2. Grab an LIC immediately and they will communicate with the guest on the allergy
3.director communicates with bagger and kitchen.
What ingredients are in the breakfast burrito?
Where are kids placemats stored?
In the host cabinet (below sanitizing station)
When would you use a red flag? When would you use a yellow flag? When would use a green flag?
red flag- BOH communication on items that are not a button
yellow flag- FOH communication (ex:extra forks, 1 pump of vanilla, separate bags, etc)
green flag-money
Why are lead measures important?
for accuracy, efficiency, and training purposes
What is the new well done fry process in drive through?
Mark well done fry
All well done fries will be parked automatically
Alert the guest of the new process
What is in the veggie wrap?
leaf lettuce, corn and black beans, shredded cheese, sliced tomatoes, corn relish
Where are the chix towels stored?
Above nugget station, breader's table side
A guest comes up to you claiming they ordered a spicy deluxe with pepper jack but they got a regular deluxe with american. How do you handle this situation? (Be as thorough as possible)
apologize to the guest
immediately grab an LIC or OEL
actions steps for recovery
Name 3 lead measures in drive thru?
1.lean out window, drink in hand
2. exchange drink and money
3. Use guest name 2x
4.core 4 at the window
5.order ready with sauces
6.bagger only doing food
7. cups of water ready
8. window person always facing guest
what is FIFO?
first in, first out
stocking and making sure the oldest date items are in front to get used first and the back are new ones (Fresh)