Product Knowledge
Describe an original chicken sandwich.
A boneless breaded filet on a toasted, buttered white bun with two dill pickle chips.
Who founded Chick-fil-A?
Truett Cathy
What is the Core 4?
Eye Contact, Share a Smile, Enthusiastic tone, Staying connected to make it personal
How often should we be washing our hands?
Every 30 minutes
Name the app Chick-fil-A recently released for our team members
Central Avenue
Describe a Grilled Spicy Deluxe chicken sandwich.
Multigrain brioche bun, 1 slice of Colby jack cheese, two pieces of lettuce, two slices of tomato, and one spicy char-grilled filet.
Who is the current CEO of Chick-fil-A?
Andrew Cathy
What response is given when the customer says thank you?
"My pleasure"
How often should we be sanitizing high use areas such as door handles, bump bars, and food contact surfaces?
Every 4 hours
Name one of the three items we were counted off on for EcoSure
Chicken Slicer
Not wearing yellow during chicken pull
Not having chlorine strips
What type of oil do we use to fry our chicken?
Peanut oil
What is our mission statement?
To be Bowling Green's most caring company from the inside out
State at least two 2nd Mile service requirements.
Carry out large orders
Perform table touch-ins
Carry orders for high needs guests
Explain the chicken cool down process
chicken goes on tray with a date label, sit on cool down rack for one hour, double wrap it then place in the walk-in cooler
What is our Cold Weather policy?
Order takers to be swapped every 15 minutes when temps are 32 degrees or lower
How do you make the Key Lime Lemonade?
Pour Ice to the black line, 2 pumps of key lime syrup, fill the rest of the cup up with lemonade, apply lid, swirl vigorously until blended
Approximately how many Chick-fil-A restaurants are there in America?
2300
Give an example of how to execute 2nd Mile Service with fellow team members.
help out if someone gets behind, always look for something to clean or stock, etc.
What temperature should chicken be coming out of the fryer?
165 degrees or higher
Where should the trash cart be at night after close?
Inside the store
What kind of chicken, cheese, and fruit comes on a market salad?
Cold grilled shredded chicken, apples, strawberries, blueberries, and blue cheese crumbles.
What was the name of Truett Cathy's first restaurant?
The Dwarf Grill
What are the new pillars for Winning Hearts Everyday?
Operational Excellence + 2nd Mile Service
What temperature should the soup bag be when taken out of the rethermalizer?
190 degrees
What should you talk about with your mini teams?
Goals for the store
Rollouts
New procedures
Life outside the store