Food Safety
What type of oil do we use to fry our chicken?
Peanut oil
What are some approved hair colors?
Who founded Chick-fil-A?
Truett Cathy
What is the Core 4?
Eye Contact, Warm Smile, Enthusiastic tone, Staying connected
What are the sauces in Chick-fil-A sauce?
BBQ, Ranch, Honey Mustard
Where are used towels stored?
sanitizer bucket
What must be worn on the right chest at all times?
Name tag
Who is our current CEO?
Andrew Truett Cathy
The phrase required in response when a guest says "Thank you."
my pleasure
Describe a grilled chicken sandwich.
Multigrain brioche bun, two pieces of lettuce, two slices of tomato, and one grilled filet.
What is FIFO and why is it important?
First-in first-out. It is important to ensure that we are always using products we had first in the restaurant so nothing expires, that way we always serve fresh products.
If you can't work a shift, you must?
find a replacement
In what year was the original chicken sandwich created?
1964
What is 2nd mile service?
This type of service includes table touch-ins, carrying large orders to cars, and assisting high-needs guests
Describe a spicy deluxe sandwich
A spicy breaded filet on a toasted, buttered white bun with two pieces of lettuce, two slices of tomato, two pickle chips, and pepper jack cheese
Give 3 examples of when you should change your gloves.
Before handling gluten-friendly items, when touching raw products, after touching trash, and when there is a tear or rip in the gloves, etc.
What is the fingernail policy?
fingernails not beyond fingertips, no acrylics, no polish
In what city is the Chick-fil-a headquarters located?
Atlanta, GA
What is the HEARD model?
This is the recommended process for recovering a dissatisfied guest, standing for Hear, Empathize, Apologize, Resolve, and Thank
What is the policy on well-done items?
Unfortunately, we no longer offer well-done
What are the steps of handwashing?
Rinse, scrub with soap for at least 10-15 seconds, rinse, and dry
How early can you complete a time-off request?
14 days (2 weeks)
What was the name of Truett Cathy's first restaurant?
The Dwarf Grill
Give an example of how to execute 2nd Mile Service with fellow team members
help out if someone gets behind, always look for something to clean or stock, etc
What is the maximum amount for sauces with a 12-count nugget and a 4-count strip?
two