Hospitality
Eye contact, smiling, friendly tone, and say "My Pleasure!"
What is the Core 4?
2 minutes
What is the hold time for fries in the chute?
2:30 minutes
What is our Speed of Service goal?
Four
How many years has Emma worked at CFA?
Five
How many kids does Joshua have?
Warm welcome and fond farewell, personalize with the guest's name, and table check-ins
What is the Second Mile?
When harmful contaminants are transferred from one food or surface to a previously uncontaminated food or surface.
What is Cross-contamination?
Read back the order
What is the last step to every order?
Stephen or Lexi
Who is Emma's best friend
Disc Golf
What is Joshua's favorite hobby?
Hear, empathize, apologize, resolve, delight
What is the HEARD Model?
40-140 degrees Fahrenheit
What is the temparature danger zone?
Sauces, dressings, and utensils
What are the most commonly missed items?
Mowgli
What is Emma's cat's name?
German, Irish, Scandinavian
What is Joshua's heritage?
Using a scale of 1-10 for guests, with 1 being the lowest mood state and 10 being the highest mood
What is the Mood Meter?
SDC and eRQA
What is Safe Daily Critical and electronic Restaraunt Quality Assessment?
At 1 minute
When should you ask for a food item while waiting?
Being bored, hungry or cold
What does Emma complain the most about?
Hall
What is Joshua's middle name?
Care for the guests, Care for the team, Care for the business
What are our store's Core Values?
Shiga toxin-producing Escherichia coli, Salmonella, Salmonella Typhi, Shigella spp., Hepatitis A virus, Norovirus
What are the food borne illness?
None of them
What dimples do you press for Coke Zero
2022
When did Emma graduate?
I can't carry it for you _____, but I can carry you!!
What is Lord of the Rings, Joshua's favorite movie?