What does FPA mean?
Fixed Payment Arrangement
What must you confirm in the DPA process?
Full name, DOB, First line of address and postcode.
Earth
How many hours behind is the UK from South Africa currently?
2 hours
Zero, its charged from the moment you withdraw it.
My minimum payment is £50.00 and I make a debit card payment, will my Direct Debit still collect?
Yes.
If a case is over 5 days old can I resolve this without a FRL?
No after 5 days, the letter must be sent
Name 3 different payment methods?
Debit Card, CPA, Cash, Cheque, App, Electronic, etc.
Since it’s the country’s national sport, it’s no surprise that New Zealand’s national team (the All Blacks) ranks in the top 3 worldwide (behind South Africa and France). Which contact sport do they play?
Rugby
Should we note on the customer care page, that the customer has lost their job due to being made redundant?
No.
What are the amounts a direct debit can be set for?
Minimum payment, Fixed amount, percentage, full balance
What is the name of the King of England
Charles
Where in the UK is Chris from? Bristol, Bradford, Bedford, Birmingham?
Bradford
How long will a default remain on the credit file?
England, Ireland, Northern Island, Scotland. What other country makes up the United Kingdom?
Wales
A customer calls to complain about you. Are you able to raise the complaint?
You are able to raise the complaint, however you wouldn't be able to resolve the complaint.
The Kruger National Park contains the 'Big 5' of wild animals; which five animals make up this 'Big 5'? Name 3?
Lions, leopards, rhinos, elephants and buffalos
If a direct debit is returned unpaid when will it take its next payment?
The following month, unless it has declined two months in a row then it will cancel.
Five countries border South Africa, which four large countries make up these five? Name 2
Namibia, Botswana, and Zimbabwe and Mozambique
If we we partially uphold the complaint, we made some mistakes but other parts we made no error do we uphold the complaint or not uphold it?
Uphold
Who is the CEO of Vanquis Banking Group?
Ian Mccloughlin
What is the capital of France?
Paris
Who's your favourite Luke or Chris?
Depending on the answer.... Luke 500 points
How much is a late payment charge?
£12
What does VA stand for?
Vanquis assist