random
random
random
random
Random
100

What does FPA mean?

Fixed Payment Arrangement

100

What must you confirm in the DPA process?

Full name, DOB, First line of address and postcode.

100
What is the third planet from the sun?

Earth

100

How many hours behind is the UK from South Africa currently?

2 hours

100
Up to how many days do you get interest free period on cash transactions? 

Zero, its charged from the moment you withdraw it. 

200

My minimum payment is £50.00 and I make a debit card payment, will my Direct Debit still collect?

Yes. 

200

If a case is over 5 days old can I resolve this without a FRL?

No after 5 days, the letter must be sent

200

Name 3 different payment methods?

Debit Card, CPA, Cash, Cheque, App, Electronic, etc. 

200

Since it’s the country’s national sport, it’s no surprise that New Zealand’s national team (the All Blacks) ranks in the top 3 worldwide (behind South Africa and France). Which contact sport do they play?

Rugby

200

Should we note on the customer care page, that the customer has lost their job due to being made redundant?

No.

300

What are the amounts a direct debit can be set for? 

Minimum payment, Fixed amount, percentage, full balance

300

What is the name of the King of England

Charles

300

Where in the UK is Chris from? Bristol, Bradford, Bedford, Birmingham?

Bradford

300

How long will a default remain on the credit file?

6 years
300

England, Ireland, Northern Island, Scotland. What other country makes up the United Kingdom?

Wales

400

A customer calls to complain about you. Are you able to raise the complaint?

You are able to raise the complaint, however you wouldn't be able to resolve the complaint. 

400

The Kruger National Park contains the 'Big 5' of wild animals; which five animals make up this 'Big 5'? Name 3?

Lions, leopards, rhinos, elephants and buffalos

400

If a direct debit is returned unpaid when will it take its next payment?

The following month, unless it has declined two months in a row then it will cancel.

400

Five countries border South Africa, which four large countries make up these five? Name 2

Namibia, Botswana, and Zimbabwe and Mozambique

400

If we we partially uphold the complaint, we made some mistakes but other parts we made no error do we uphold the complaint or not uphold it?

Uphold

500

Who is the CEO of Vanquis Banking Group?

Ian Mccloughlin

500

What is the capital of France?

Paris

500

Who's your favourite Luke or Chris?

Depending on the answer.... Luke 500 points

500

How much is a late payment charge?

£12

500

What does VA stand for?

Vanquis assist