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Policies
OHS
Community Service
Child Care
Work with Others
100
Duty of care is an essential requirement of community services wrok. Which of the following are features of duty of care? a) taking all reasonable measures to ensure safety of clients and others b) being prepared to put yourself at risk to ensure client safety c) doing no harm d) doing good when you know what to do e) doing anything to make the client happy
a) taking all reasonable measures to ensure safety of clients and others c) doing no harm d) doing good when you know what to do
100
What does the abbreviation OH&S stand for?
Occupational Health and Safety
100
Which of the following best describes what community services work involves? a) organising social functions b) improving people's health c) supporting vulnerable people d) managing people
c) supporting vulnerable people
100
Name one form of sensory play
Acceptable answers include: - play dough - sandpit/water experiences - singing - dancing - clapping
100
If you do not understand the task instructions you are given what action should you take?
You should clarify, with your supervisor any instructions that are not clear or are not clearly understood.
200
Workplaces have policies and procedures. A workplace policy describes the oranisational intent. What is a workplace procedure?
A workplace procedure explains how a policy is to be carried out.
200
What is a hazard?
A hazard is anything that has the potential to cause injury or illness
200
Empowerment is a key concept in community services work. Describe what empowerment means in community services?
People have to be provided with resources and strategies to assist themselves rather than having things done for them. Results in: -increasing personal sense of control - having some power in a situation - helping people to help themselves
200
In the childcare setting when should staff members and children was their hands. List 6 different settings
When arriving at the centre Before touching food Before consuming food After nappy changes After toileting After cleaning up bodily wastes or handling bodily fluids After combing or brushing hair After wiping noses, either a child’s or your own Handling uncooked food, especially meat. After doing any cleaning or handling any rubbish Before and after giving medication or treating a child’s cuts or sores Before leaving the centre
200
Name five barriers to communication which might affect communication with clients or co-workers
- physical barriers (hearing, speech or sight impairment - other disabilities that impair comprehension - poor grammar - information overload - lack of or inappropriate feedback and response - inappropriate voice tone or volume - inappropriate language - inappropriate presentation - cultural, personal or social differences - poor listening
300
A code of ethics is a document a) establishing guidelines for professional behaviours and practices b) assisting practitioners to solve problems in their organisation c) giving professional practitioners power in their field d) challenging unjust policies and practices in society
a) establishing guidelines for professional behaviours and practices
300
What is a risk?
A risk is the likelihood of a hazard causing injury or illness
300
Describe three things a caseworker can do to empower a client?
Caseworkers can empower clients by: - providing information - being non-judgemental - informing clients of their rights - listening actively - supporting clients decisions - building independence
300
How can you help children boost their communication abilities?
Give lots of praise when children play well Prove that you are interested in children’s communication by remembering what children have told you Engage in direct conversation with individual children as well as with groups of children Praise children’s work in front of other staff or visitors Making sure that you take time to let the children’s parents know how well their communication skills are developing.
300
What is active listening?
Active listening or reflective listening is where the receiver is purposefully and intently concentrating on what is being said- not thinking about what they will have for dinner that night or where they will go at the weekend.
400
Name three sources you can gather information about your job from and the tasks you are expected to perform?
The answer can include any of the following: - Job description - Induction - In-house training - meetings - Supervisor - workmates - Policies and procedures
400
List three ways stress can be managed?
- Take a deep breath and count to ten when feeling under pressure - Go for a walk or run - Use self-talk to relieve the pressure, e.g. I am feeling in control or relax it is okay - Speak to a work colleague about the issues that are causing the stress - Speak to a team leader/supervisor about the issues that are causing the stress - Speak to your family, partner or a fried
400
Describe person-centred practice
Person-centred practice is a process designed to assist someone to make plans for their future. It is used most to support clients to increase their personal self-determination and improve their own independence.
400
Under what circumstances would you choose to separate a child from their peers, until a parent or doctor arrives? List 2
If you suspect an infectious or transferable illness If a child is distressed by their illness or injury If other children in the centre become distressed as a result of the child’s injury or illness
400
How do you build trusting relationships with clients?
- Approachable - Open and interested - Available - Positive - Enthusiastic - Motivated - Respectful - Supportive
500
What legislation and regulatory requirements need to be followed when collecting client information? Hint: two legislation
- Privacy Legislation - Health Records Legislation
500
What is the hierarchy of control?
1. Elimination 2. Substitution 3. Engineering 4. Administration 5. Personal Protective Equipment (PPE).
500
Why is it important for community services employees to be aware of and to understand their own values, beliefs and attitudes?
Many service employees have an obligation to be objective and non-judgmental. They must consistently provide the same quality of service to clients regardless of the clients background and of any cultural or lifestyle differences. In order to be objective employees will need to understand their won attitudes and to take steps to ensure that they do not allow difference between their attitudes, values and beliefs and those of clients to affect the service they provide.
500
Why is it necessary that children in care be given opportunities for both individual and group play?
To achieve a balance for each child. During a day there must be a variety of activities, but also recognition of the fact that children do not necessarily wish to be interactive all day. There will be periods of time when they choose to play alone. A combination of group and individual play will contribute positively to cognitive, motor and social development.
500
Explain why a staff member should report uncharacteristic or inappropriate behaviour of clients.
Uncharacteristic behaviour should also be reported because it often indicates something is wrong. The client might be in pain, becoming ill, being abused, or suffering from stress. Inappropriate behaviour should be reported, especially if it is uncharacteristic, so it can be followed up by a psychologist or behaviour management specialist.