The method by which we get IV-A information to review in order to open a child support case.
What is a SERVICE REQUEST?
100
The name of the lawsuit we file if a court order does not already exist for child support.
What is a SUMMONS AND COMPLAINT (S&C)?
100
The best CSE screen to review first when attempting to determine what and when a payment came in and the subsequent allocation, distribution and disbursement.
What is the NP's PARTICIPANT FINANCIAL OVERVIEW SCREEN?
100
The CSE screen that shows the history of IWO's issued.
What is the WAGE ASSIGNMENT LIST?
100
The names of the 3 Call Center managers.
Who are JENNIFER, BRENDAN and DEBBIE?
200
This is an alternative method to completing a paper/hard copy application request for our services.
What is STATEWIDE ONLINE APPLICATION (SOLA)?
Note; Statewide Online Application Repository (SOLAR) is the program in which the Intake worker would retreive the application.
200
The type of court order obtained if the NP doesn't file an answer and doesn't appear at the court date.
What is a DEFAULT ORDER?
200
The unique number assigned to the payment when received by the SDU.
What is the PHYSICAL COLLECTION ID?
200
The status seen on the Review and Adjustment List immediately after an NP or CP has been sent a modification packet?
What is REQUESTED?
200
The number of our Basic Principles.
What is the number 5?
300
This is the required relationship status for a couple who has never wed.
What is UNMARRIED - CASUAL?
300
The title of the form used to determine the parties' financial circumstances.
What is an INCOME AND EXPENSE DECLARATION?
300
The name of the screen where you can see the beginning balance, obligation, interest and current balance on a case.
What is CASE BALANCE HISTORY?
300
The CSE screen used to determine if our SWAT team has taken action to prevent an NP from being submitted to DMV for license revocation.
What is SUPPRESSION LIST?
300
The SCE screen where you can locate the date and location of a party's genetic testing appointment.
What is the EVENTS LIST?
400
The welfare system through which CSE attempts to complete a "handshake".
What is CALWIN?
400
The screen where you can find a summary of the legal actions on a case and the status of those actions.
What is the LEGAL ACTIVITIES LIST?
400
The type of hold used to prevent payments from going to any of NP's cases.
What is an ALLOCATION HOLD?
400
The time interval between when we send the CP an emancipation letter and the child's 18th birthday.
What is 3 MONTHS?
400
The task number that the Call Center uses to send information and/or requests to the assigned caseworker.
What is CS005?
500
These are two of the possible tools used to locate and confirm the identity of the NCP.
What is DMV, MEDS, ACCURINT, CRIMS, CII?
500
The acronym for the document used when we notify the courts of a change of payeee on a court order.
What is NRPS?
500
The name of the loan issued to NP's by the state due to a change in payment application.
What is the DATE OF RECEIPT (DOR)?
500
The name of the discretionary amount we can ask for on an IWO to collect towards back child support.
What is an ADMINISTRATIVE ARREARS PAYMENT?
500
The CSE screen you can review to determine if there are additional comments and/or instructions ordered by the judge and to determine if the "Wage Assignment Ordered" box has been checked.