RATIOS & CAPACITY
This is the staff-to-child ratio for children 18 months and older.
What is 1 staff member to 7 children?
Why do we use codes instead of saying emergencies over the radio?
What is to keep children and families calm and communicate clearly?
A parent asks you to change their child’s diaper. What is your response?
What is explain that staff do not change diapers and the parent must return to do so?
If a child can walk, what is required?
What are shoes?
If an emergency occurs and you must call out the day of your shift. What is the correct call out procedure?
What is call the Front Desk and ask to speak directly with the MOD?
Maximum number of babies allowed in the room at one time.
What is 4 babies?
Where is the panic button located in Child Watch and when should it be used?
What is under the Child Watch desk and only in a true emergency to immediately alert authorities?
: A parent insists their child is not sick, but the child has vomited in the room. What should you do?
What is follow illness policy, and notify the MOD?
A caregiver has two children. One child meets the age requirement for Hall of Fame, but the caregiver asks for both children to stay together in Child Watch due to separation anxiety. Do you make an exception?
Answer: What is no, children must be placed in rooms based on age requirements.
You are closing and notice the laundry basket is full. What are your responsibilities before leaving?
What is start the laundry, and place a sign on the front desk notifying morning staff?
With two staff members and 2, how many total children can be in Child Watch?
What is 14 Children?
During an active code, another staff member tells you they are going to step out of Child Watch to “see what’s happening.” What is the correct response and why?
What is stop them and explain that no staff may leave the children during a code, supervision and ratios must be maintained, and all actions must follow MOD direction to ensure child safety?
A child is repeatedly hitting others and redirection is not working. What must happen before sending the child home for behavior?
What is involve the MOD or Specialist before sending the child home for behavioral reasons?
parent arrives to drop off their child. When checking them in, you see there is no valid membership on the account. What are the next steps?
What is politely inform the parent that a valid membership is required for Child Watch, deny check-in, direct them to the Front Desk to resolve the membership issue, and contact the MOD if assistance is needed?
staff member answers the phone by saying “Child Watch.” What is missing from the proper greeting?
What is stating their name and “how can I help you?”
With two staff members and 2 babies, how many TOTAL children can be in Child Watch?
What is 11 children?
During a Code Purple, a parent demands to immediately check out their child. What is the correct response?
What is calmly explain that for safety, all children must be moved together to a designated safe location first, and once the children are secure, the parent may then check out their child?
A child is brought into Child Watch with food. You explain there is no food allowed, and the parent responds, “No one said anything last time.” What is the correct response?
What is apologize for the previous inconsistency, clearly restate that no food or outside drinks (except water) are allowed in Child Watch, and involve the MOD if the situation escalates?
You are contacting a parent who is late to pick up their child. While reviewing a child’s account, you see documented notes showing the parent has been late for pick-up multiple times. What are your next steps?
What is notify the MOD immediately, and follow MOD direction for addressing the repeated late pick-ups with the parent?
A staff member wants to switch shifts with another employee without MOD approval. Is this allowed? What should you do?
What is no, shift switches require MOD approval, and the MOD should be notified?
You have 3 staff scheduled and currently 3 babies in the room. What is the maximum capacity of total children you can have?
What is 18 children?
A Code Red is called. What is your procedure in Child Watch?
What is immediately move all children out of the Child Watch room together under staff supervision to a safe location, while one designated staff member remains with the victim involved in the Code Red, and follow MOD direction?
A parent attempts to walk past the Child Watch small door to comfort their child and says, “I’ll just be a minute.” What is the correct response?
What is calmly stop entry, explain that parents are not permitted beyond the door for safety reasons, offer to bring the child to them, and involve the MOD if the parent continues to push back?
You attempt to call and text a parent for pick-up, but they are not answering phone calls or messages. What are your next steps?
What is locate the parent within the facility, and remind them of the importance of remaining reachable at all times in case of an emergency? (Call MOD if at capacity)
You forget to start laundry on a closing shift and morning staff is impacted. What is the correct follow-up?
What is notify the MOD, take accountability, and ensure procedures are followed moving forward?