Roles and Responsabilities
This role typically oversees program operations, manages supervisors or teams, and ensures programs meet organizational and contractual goals.
What is... Program Manager
To ensure contract compliance, funding alignment, and program performance, supervisors should review their contract during these three key times of the fiscal year.
What are... the beginning, middle, and end of the fiscal year
Your staff who is assigned at X site communicate, let's you know they are feeling unwell and would like to take sick time. Who else should be informed about this?
.... What is that site Supervisor
Bonus: Who should be doing the informing?
A family comes in and shares they are currently facing an immigration hardship and are struggling to pay their utilities bill. What program do you support them with?
What is Standing Firm
A staff member has an ongoing performance or attendance concern. Which role would typically address it first?
Who is... Supervisor
This monthly practice helps teams stay informed about outcomes, progress towards goals, and areas needing attention.
What is... data review
What is the best way to communicate an urgent issue that needs your supervisors attention?
What is phone call/text
This program works with relative caregivers providing care for children who are not with their biological parents at home.
What is Kinship
A program is consistently struggling to meet its goals, and the issue requires changes to resources, strategy, or organizational priorities. Which leadership level would typically be involved in addressing the larger issue?
What is... the Director, in collaboration with the Program Manager
These documents provide evidence that services are delivered.
What are... supporting documents or backups
Your co-worker hasn't responded to an important message and the issue is time sensitive, what should you do to make sure the information is received without creating unnecessary confusion?
What is.... direct message, phone call, or attempt an in-person conversation (Don't assume silence means they received or understood the message)
What does HBCC stand for?
What is.... Home Based Child Care
A community partner wants to discuss a major partnership that could affect the direction or funding of an entire program area. Which leadership level would likely need to be involved?
Who is... Director
The more frequently I am reviewed, the easier it is to spot funding concerns early.
What is... a budget tracker?
When working with another team or department what are 3 key things you should do to ensure everyone is working towards the same goal?
What is.....Communicate clearly, Clarify roles and expectations, and keep each other informed throughout the process
What year did Catholic Charities start the Digital Inclusion program?
What is... 2021
A Program Supervisor notices a problem. Before immediately escalating it to the Director, what should they consider?
What is... Whether the issue can be appropriately addressed at the supervisor or Program Manager level, following the organization’s chain of communication and scope of responsibility.
Using data to measure progress, evaluate program effectiveness, and inform decision-making helps organizations achieve there.
What are... desired program outcomes
You're overwhelmed with your workload and realize you may not meet a deadline what is the best way to handle it?
What is....Communicate early, explain the situation and work with your direct supervisor to find a solution.
What activities do Community Resource Coordinators support with at FMSD school sites?
What is.... Zumbini/Art classes (wellness center activities), Parent engagement workshops (Paint nights), School events, Outreach/CalKIDS outreach, referrals, FRC/School events