Uniforms
St Joseph, Venice Christian, St Charles girls all wear this color bottom
What is plaid #80?
STEM
What is Science Technology Engineering Math
Let's the ringer know that there is something that needs to be ordered
What is a PROJECT ticket?
Good Morning, Good Afternoon, Good Evening
What is the proper greeting?
The greeting card companies we carry
What are Leanin Tree and Avanti
Non Returnable, Non Refundable
What is a Non Stocked Item
STEAM
What is Science Technology Engineering Arts Mathematics
Said when someone suspected of theft or wrongdoing is on the sales floor
Tinkerbell
Notice, Compliment, Ask, Share
What are the steps of window of contact?
an hour before closing
When are we supposed to start chores?
Direct them to build a cart using the QR code found in the aisles and check in with them periodically.
What is a customer with a voucher that has a specific $ amount?
Like a registry for a child to pick what toys they would like others to buy for them
Confirm items with customer, get customer signature and file paperwork in top drawer of grey drawers
What is it you have to do when an order gets picked up?
It has __ so you __
Feature and benefit
M-F 4:30pm
Sat 1PM
What are mail pick up times?
Wear P.E uniform to school
What are St Joseph, VCS, St Charles, Dreamers, ECS, Foundations?
Enter to email list, record their purchase
What is signing someone up for fun club?
Presenting the most expensive option first, then moving to lesser expensive options while making it clear that by doing so you are losing x,y,z
What is Top Down Selling
zip code to reference sheet
Information needed to find out a customer's delivery post office
Require a dress/mass day uniform
What are: TCA, Ruskin, St. Charles, Epiphany, Harmon Prep,
What is gift wrapping?
Get name of person calling, company name, and best call back info
What to do when someone calls in asking for Tim or Cynthia?
What is SMA? (differentiate Prep vs High school)