Funds Availability
Written policy disclosing information regarding Availability of deposits to include Branches, NFCU ATMs and NON-NFCU ATMs, and excludes eDeposits.
NFCU 668, Funds Availability Schedule
Some transactions require a primary and secondary form of ID. What items are acceptable for a secondary form of ID
An additional primary form of identification. Major credit or debit card. Vehicle registration. Unlisted IDs can be accepted on a case by case basis at leadership discretion. For transactions such as a cash advance, you may accept bank statements, utility bills, or insurance documents demonstrating proof of address.
Sometimes guidance may be needed by another business unit. What resource in Enet can you use to contact that unit.
Alerts Contact List Note** some business units may require the use of Live Assist.
When discussing pending credit card transactions using OneView, Pending transactions are not calculated in ___ Balance, they are only deducted from the members available credit
Current Balance.
What tool can be accessed in the common drive to ensure compliance when approving membership applications in back office?
What tool can be accessed in the common drive to ensure compliance when approving membership applications in back office?
True or False; holds placed are based on the aggregate totals of next day and non next day items.
True
What type of visitors are exempt from being logged into the greeter log.
Couriers for cash and negotiable items. Janitorial service workers. Armed guards accompanying NCR technicians.
Level 7 Address Unknown- Restricted can be deleted by team members and CCO reps. What steps do you take
After verifying the members identity, verify and update contact information as applicable
When managing credit cards using OneView, You can manage cards for Primary/Co-Applicants and Authorized Users
False, Authorized Users cannot be managed at this time. Only Primary/Co-Applicants
Recent Hotsheet update included instructions for CTR requirements for Trust/Estate accounts. What clarification was provided.
Recent Hotsheet update included instructions for CTR requirements for Trust/Estate accounts. What clarification was provided.
NFCU HELOC checks are a no hold item. What considerations should we account for before accepting the check.
Red flags that indicate fraud or scam. Stop Payments. Status of HELOC account. Available credit. If the HLOC account does not show in USD you can contact Equity Lending via Live Assist.
A member without acceptable identification is requesting a courtesy WD of $100, Explain this process
Complete backup ID procedures. You must ask 3 backup ID questions from the list found in enet. You must notate ID stating the member passed Backup ID, and include details about the transaction completed.
This level 5 alert is placed when a member has 1+ account(s) that have been charged off causing a financial loss. The member may have settled this account paying less than the full amount owed
Account Charge-off Settled
OneView allows you to filter transactions to help you find what you are looking for. What fields can you customize to filter your results
Incoming, outgoing, Transaction Type, Amount Range, Date Range, Check number range.
Leaders and SMSRs complete a walkthrough of the branch and set our ALL CLEAR signal, which indicates to team members it is safe to enter. What steps should team members take to ensure you are doing your part in this process.
when arriving to the branch, back into a parking space at the front of the branch facing the building. Be on the lookout for anything suspicious and most importantly for the all-clear signal.
What is the daily deposit limit for non-NFCU ATMs
$10,000.00
True or False; Can you access Alerts and Notes in Sessions. This is especially helpful during a system outage.
True! Alerts: ASPH NB Access# Notes: FYEM NB Access#
This level 3 alert indicated either an ACH Origination has been returned for NSF, ACHO Fraud, or the member has an invalid or unidentifiable external account
This level 3 alert indicated either an ACH Origination has been returned for NSF, ACHO Fraud, or the member has an invalid or unidentifiable external account. This level 3 alert indicated either an ACH Origination has been returned for NSF, ACHO Fraud, or the member has an invalid or unidentifiable external account
Results from searching/Filtering transactions can be exported different file formats to be emessaged to members. What formats are available
Excel, Google Sheets, Quickbooks, Quicken (Intuit). Quciken (GnuCash)
True or false; The completion of a SAR is confidential and should only be discussed with those who have a business need. Can a person incur civil penalties for unlawful disclosure of a SAR.
True, up to 100k for each violation and criminal penalties up to 250k or imprisonment up to 5 years.
What types of items are not accepted for deposit at NFCU ATMs.
Checks endorsed by POA, Checks endorsed for eDeposit, Foreign Items, Savings Bonds, US Postal Money Orders
When completing transactions for business members when operating offline and USD is unavailable, How would one verify authorized signers on business accounts.
This level 0 alert is used for information purposes only when a member is eligible to participate in the 25 year member program. What are the benefits to this
0.25 rate discount on a new consumer loan OR 0.25 dividend increase on a newly purchased certificate/IRA .
In addition to having access to 36 months of statements; you will also have access to print ___ statements. Which will be available 02/01/2023
Tax Statements
When compromised Personal identifiable information originated from a branch and/or involves a branch employee, Operational Risk must be notified. What procedural steps would be taken in this case
Complete Member PII Compromise- Incident Reporting Form to email to Ops Risk.