NEO DAY ONE
You wake up sick and cannot come in. Day One rule: you must call your supervisor this many hours ahead of your shift to say so.
What is four hours?
Billing for a service that was never provided, or billing more time than you actually spent with a person, is this kind of fraud.
What is billable fraud?
Politeness, courtesy, and consideration in the workplace. The Professionalism training says it is infectious, so pass it on.
What is civility?
It helps break up the training mood and gives your brain a break: a quick game or a fun question that gets everybody talking and laughing.
What is an icebreaker?
This person works hands-on with the people we serve every day: following the Person-Centered Plan, supporting goals, meals, skills, and community life, and documenting it all.
Who is a DSP, a Direct Support Professional?
You do not show up, and you do not call. Do that for this many days straight and it is counted as a no call, no show.
What is three consecutive days?
Any intentional deception or trick used to gain money, property, or services that do not belong to you.
What is fraud?
Offering to help. Being on time. Listening to learn, not to respond. Saying please and thank you. Giving people personal space. Together, these show this at work.
What is respect in the workplace?
Candy and information, waiting on your desk when you arrive on day one, put there to say you belong here.
What is our welcome kit?
This leader runs the programs in a division day to day: supervising teams, watching quality, schedules, and budgets, and answering for how the programs run.
Who is a Division Manager?
Undergarments showing. Political and religious shirts. Crocs, even in sports mode. At Chimes, every one of these is on this list.
What is not to wear at Chimes?
The people we serve decide where they go, who they spend time with, and how they spend their day. Staff support the choice; we do not make it for them.
What is the right to make their own choices?
Gossip and rumors. Excluding people. Raising your voice. Behavior that is rude, intimidating, or insulting. The training names all of these as this kind of behavior.
What is uncivil behavior?
A teammate helps a person they support reach a big goal. The whole team cheers, claps, and makes a big deal of it, because a win feels bigger when everybody shares it.
What is celebrating the win?
This leader sets the direction for a whole division or department: the planning, the people, compliance, and results, and reports up on all of it.
Who is a Director?
You must have permission before you take these of the individuals we serve. Every time, no exceptions, and no posting without it.
What are photos?
The federal health privacy law. It guards a person's health information and says who may see it, who may share it, and when.
What is HIPAA?
You cannot control what a coworker does, but you can control this: pause, think, and choose your reply instead of firing back in the heat of the moment.
What is respond?
A coworker gets an emergency call and has to leave right now. Without one complaint, you cover their people and their tasks so nothing falls through the cracks.
What is having each other's back?
This clinician guards the health of the people we serve: health plans, medication oversight, appointments, and training staff on each person's health needs.
Who is the Nurse?
Quality, Caring, Collaborative, Fun, Empowered. There are five of these, and everything we do at Chimes is measured against them.
What are the Chimes values?
You suspect fraud, abuse, or neglect. You do not wait a week and you do not handle it alone in silence. You speak up the same day, to your supervisor and through the Chimes reporting process.
How do you handle suspected fraud, abuse, or neglect?
The floor for behavior at Chimes: the standard that tells every one of us what is expected of us, how to make the right decisions, and how to behave ethically. You read it in the Handbook, on The Hub.
What is the Code of Ethics and Conduct?
The attitude that wins at Chimes: it is never my shift, my people, not my job. It is our people, our day, our win, and everybody pulls together.
What is teamwork?
This team hires new staff, runs their onboarding through NEO, handles benefits and employee questions, and supports every employee from the first day to the last.
What is HR, Human Resources?