The Product Is…
This snack delivers table-fresh flavor with sea salt and cracked black peppercorns, for superior on-the-go snacking.
Salt & Pepper Venison
Customer gets sick or is feeling sick after consuming.
Yellow - ACC agents DO NOT have to propose a response for these tickets. You will assign to ACC leadership queue after filling out case details.
What is the title of the KB where this can be found?
Website Issue / Account Management (Password Reset)
Digital Product
I bought a 12 pack of Chomps from Costco and 3 sticks were discolored.
What would we send this customer?
A 10 pack replacement
4b. Just placed - can I cancel?
This stick is seasoned with a bold smoky spice blend and has been smoked with natural hardwood for a delicious spiced, smoked, and sugar-free meat snack.
Smoky BBQ Beef
Bone/Cartilage Complaints
Green - ACC agents WILL draft a response for these types of complaints, unless there is illness/injury/adverse event involved and send to ACC leadership queue for review.
Why are Chomps more expensive online?
Retail pricing varies based on a number of different factors like shipping costs, assortment, and sales volume, and is ultimately decided by the retailer. At chomps.com: http://chomps.com/, we are excited to offer an extended assortment of a variety of flavors that are often not available at in-store retail locations. We also offer an additional 10% off if you subscribe and save from any of our 10 or 24 packs. We hope this helps!
10 of my Chomplings had white spots all over. I tried to return the package to Walmart but they wouldn’t accept it. What can you send me?
Two 6 count bags of Chomplings
There are white fuzzy spots on my sticks?
What contact category would we use?
10c. Product Manufacturing Issues: Mold
This mini stick is simple and savory. It has a pinch of sea salt and a hint of garlic.
Sea Salt Beef Chomplings
I choked on Jalapeno Stems found in my stick!
Orange -Any occurrence of an injury. (This includes choking incidents)
ACC agents DO NOT have to propose a response for these tickets. You will assign to ACC leadership queue after filling out case details.
How much money off do you get when you redeem 750 points?
$15.00 Off
A customer purchased Chomps from their local Walmart and found a bone fragment (no injuries). After gathering the necessary info, what would we send them to resolve the contact?
24 Pack of Flavor purchased
Can I get transferred to your logistics dept?
17e. Contacting the CHOMPS Operations/Logistics Team?
Which chompling has a 0 on the spice level?
Sea Salt Beef Chomplings
I bit into a beef stick that was harder than normal and nearly chipped my tooth!
Green - ACC agents WILL draft a response for these types of complaints, unless there is illness/injury/adverse event involved and send to ACC leadership queue for review.
What is shift number? EST. 2929 25079 2F1917 Exp: 04-14-2026
1917
Giftly – The customer purchased an 8ct of chomplings for $9 at Target and they were discolored. They would like a refund. What is the value of the e-gift card we would send?
Gift card SOP: If they purchased a value pack – 8 ct or 12 ct – send $25
The customer called in with a questions about Slim Jims.
What contact category would we use?
15a. Slim Jim
Pepperoni Seasoned Turkey and Jalapeño Turkey
I bit into a beef stick that had white spots. I am totally disgusted! Some of my friends on TikTok commented on my post and they think it could be mold!!!
Red - Customer is threatening to go to social media with issues
What day is Chomps doing a segment on Good Morning America?
10/17/2025
After gathering the needed info, what is the 1st thing we should ask a Canadian customer when trying to resolve the ticket?
After gathering the needed info, what is the 1st thing we should ask a Canadian customer when trying to resolve the ticket?
Can I get product shipped to me in Canada?
What contact category would we use?
7a. Do you ship to Canada?