Sales 101
How many steps are in our selling process
10
List our 4 main production team members
Rod, norm, Tammy, Betsy
Name 4 of the 5 charities we donate too
Habitat for humanity
Second harvest food bank
American cancer society
Children’s attention home of rock hill
Anne spring close greenway
The PREliminary, and first step to closing
Pre close
Luxury, Iconic, Italian, but not a sports car
Jacuzzi
When we are done with our appointments what do we do immediately afterwards?
Result the appointment
This technique is used to help the seam lock fuse the corner seams
Chemical etching
Listed on our plumbing license, this man takes care of plumbing and trains our installers
John Puskas
Plans 1, 2 and 3 are memorized by all. But you might not have memorized their plan number on service finance.
Plan 1: 1018
Plan 2: 2012
Plan 3: 4132
First was brown, then green and now purple. The name of this board is called what?
Gypsum board
To avoid customer’s sticker shock what should a sales rep do?
Price condition
What does PEX stand for
Cross-linked Polyethylene
We carry two types of insurances but can you name the two insurance companies that provide the insurance? They are listed right on the certificate in the company story
Frankenmuth mutual insurance company
travelers casualty and surety company of America
Cost v value, recap scope of work, assumptive close, that’s the first 3 steps… what are the next 3 steps?
Is it isolator
Toc
First visit savings
Tritek is made up of three types of materials, name all three. Formica is not an acceptable answer.
Anodized Aluminum, PVC composite core, phenolic resin
A customer gives you an objection on the monthly payment amount? The best course of action is to solve the objection is what? Bonus question to follow for an extra $400
Plan 4096
Our windows are infused with metal, what is the technical name for that
Silica metallic oxide infused glass
We are certified to handle lead paint and asbestos, what are the two agencies that issued the certifications
US EPA
NC department of health and human services
When a client says “I want to get other estimates” what are your first two questions for this objection
Isolate: Other than wanting to get more estimates is that the other thing stopping you from moving forward?
Ask: what are you hoping to accomplish by getting other estimates?
Roll in, small step or large step… our shower pans come in these 6 sizes.
1.25, 2, 4, 5, 5.5, 6
CHR has installed many products over the years. Can you name all 9?
Baths/showers
Windows/sliding doors
Provia Doors
Siding
Roofing
Gutters/downspouts/gutter protection
E shield
Sunrooms
Decks
We tell our clients we are only a phone call away… what is our phone number
704-583-1141
Our closing system has been around for decades but perfected by this 90 year old man.
David Yoho
Used in Boeing aircraft and refrigerator doors this VERY SPECIFIC foam is called what
Closed cell, polyurethane, high density, rigidized foam.