HEROs Get Remembered
I am buttery soft, weightless, "next to nothing" on body sensation, sweat-wicking, four-way stretch, breathable.
Nulu
What does it mean to Attend?
Attend to the unique needs of EVERY guest: 1. build trust with each guest and 2. adapt your education to each guest.
(any answer close to this is correct)
I am made with abrasion-resistant fabric. I am sweat-wicking, quick-drying, lightweight, and have a quick-drying mesh waistband. I have secure pockets, I am classic, tapered fit, and a drawstring. I come in 7-inch inseams and 9-inch inseams. I can also come with a mesh liner.
License to Train Short
I am an engineered knit created to reduce the amount of bulk within a garment. I give a distraction-free experience, provide comfort and breathability, and I am lightweight.
Seamless Construction
True or False: If there are 2 of the same sizes on the floor with the same sku, one of them should be destocked IMMEDIATELY (do not leave a pile for someone else to complete).
TRUE. If the rack of cubby is full, please destock any duplicate sizes if the sku's are the same. Move that item to BOH right away (do not leave it as a pass off). If the sku's are different, that size must stay on the floor.
I am our fastest drying fabric, highly breathable, sweat-wicking, cool and sleek inside, brushed on the outside, and supportive.
Everlux
What does it mean to Create?
Create opportunity for the guest to experience the product: 1. Get the guest the right product and 2. Have the guest interact with the product (touch, feel, fitting room, etc.)
(any answer close to this is correct)
I am made with swift fabric. I am sweat-wicking, quick-drying, and lightweight. I come in low rise, mid rise, and high rise, as well as 2.5 inch inseam and 4 inch inseam. In addition I have a mesh liner and draw chord.
Speed Ups
I am responsible for the release of zinc ions to inhibit the growth of odor-causing bacteria, so you can get more wear with less washes. I am an invisible treatment.
No Stink Zinc
True of False: During a return, if a guest does not have the original (physical) receipt, but the tag is still attached, you may continue to support their return.
True. If the tag is attached, and it is unwashed & unworn, we may scan the RFID to search the transaction in their membership profile.
(If they do not have a membership, use that space to educate them on the benefits of adding their email)
I am sweat-wicking, four-way stretch, quick-drying, breathable, wrinkle resistant, and shape retentive.
Warpstreme
What does it mean to Encourage?
Encourage the guest in their decision to by: 1. Support the decision-making process by reinforcing the quality of the product and 2. Exposing additional services
I am made with quick-drying fabric that is sweat-wicking and four way stretch. My fit is classic tapered, with a regular length (29 in), short (27 in), and tall (31 in). I have reflective detail, a secure zipperless back pocket, zippered front pockets, and I zip at the ankle cuff for easier on & off. Guests love running while wearing me.
Surge Jogger
I am permanently bonded to a Nylon yarn, never able to wash away. I am responsible for the release of ions to inhibit the growth of odor-causing bacteria.
Silverescent
True or false: During refill, if there is a grey dot to the right of the size refill is calling for (indicating that item is already on the floor), you skip over it.
TRUE. After you pull all items that do not currently exist on the floor, then you go back and see if any of the cubbies or racks need "plumping" (need to look more full).
I am slick, low-friction support, cool to the touch, four-way stretch, sweat-wicking, and breathable.
Luxtreme
What are the service offerings and benefits that come with having a membership? Hint: there are 6
1. Early access to product drop, 2. Select Lulu Studio content, 3. Exchange or credit on sales items, 4. Virtual community events, 5. Receipt-free and Fast-track returns, and 6. Free hemming
I am made of Nulux. I am weightless coverage, cool to the touch, four way stretch, quick-drying, and sweat-wicking. I have side pockets, a cinchable drawcord in my waist, and a laser-cut finish. I am made for running.
Fast and Free Tight
I create targeted levels of support for hard-working muscles without restricting others. I have zones of ventilation in high sweat areas, provide comfort and movement is optimized through targeted levels of support and breathability. Hint: you all struggled with this question last meeting :)
Senseknit
True or False: At the register, you ask the guest, "Do you have an email with us?"
FALSE. You say, "What is your email." Asking a question gives them the option to say "no."
I am weightless coverage, quick-drying, sweat-wicking, four-way stretch, breathable, and cool to the touch.
Nulux
True or False: Greeting a guest when they walk in is attending.
FALSE- Greeting a guest is Lululemon's first impression. Attending is where you learn why they are shopping in store.
I am made with abrasion-resistant and water-resistant fabric. I am four-way stretch, classic fit, and come in a 34, 32, 30 and 27 inch inseams. I was made with newly design technology, bringing stretch into my waistband. I have a ventilated gusset for increased mobility, drop-in pocket on right side for tees, flip ankle cuffs to reveal reflectivity, and secure zipper pocket for phone and score cards.
Commission Golf Pant
I lock in warmth by creating secure, built-in channels for even distribution of insulation. I offer a windproof, lightweight warmth experience by eliminating the need to puncture fabric with stitching or add layers.
Thermochannel
What are the 3 roles during inventory (boxes)?
Bag opener, sorter, runner