Branch
Branch might call us to do "this" but be careful and use the titling guide!
"Flipping the flags" - Also known as Adding a Personal Account in Online Banking
Information-based Text Message
Relay
VoicePrint, Password, Full Authentication
Authentication - Authenticate a Caller
This department services escalations, branch related inquiries and Cross-border banking.
Wow Support
A customer will sometimes ask for an IBAN; but we only provide ABA's and sometimes Swift Codes for these type of things
Wire Transfers
When applicable, these are the two fee amounts for Money Orders and Official Checks
$5 and $8
Apple and Google Pay uses this
Visa Token
Overdraft, Maintenance, ATM and Paper Statements
Core - Fee Refunds and Conversations
This 'two-worded' department services notations in CMSE that say, "Deposit Activity Under Review"
Fraud Resolution
Active, Matched or Deleted are status' of these.
Authorizations
Found in our Mobile App or Website which enables our customers to know hours of operations
TD Locator
Branch Withdrawals, Official checks and RDI's
Titan
For those located in Cuba, Syria or Iran we follow this procedure
Core - Handle a Sanction Call
First Class, Clear, Cash & Double Up
Credit Card Services
D, X or M-INST Defined means this
Card locked in OLB/Mob App
Assorted sizes and prices based upon location and availability where customers keep valuables & important documents. In some cases, we have to drill them out.
Safe Deposit Box
Adjustments & Financial Copies
PEGA
So long as the information is accurate in Ovation, we can follow this procedure to update Debit Card information
Core – CMSe Maintenance
These, but not limited to, Ashley Furniture, YardCard and Samsung
Retail Card Services
These three places are where a customer can locate their account number.
Check, Statement or OLB/Mobile App.
The location in R1 where "Marketing Campaigns & Communications" information can be found
Sales & Advice
Verification of Deposit, Stop All & SOMETIMES Claims use this tool
Smart forms / PowerApps
If IM2A shows a 7 next to "Spec Hndlg" we should follow this procedure
Core - Statement Not Received
Required Minimum Distributions, Contributions & Tax Information
IRA Department
This screen in Fidelity is where you can locate ACH Transaction information
EFT1