General Knowledge
MPS
Medical Payment Summary
If the event is unassigned the TA should?
Hold the task until the event has been assigned and the task can be completed
HR Tool should we use for this client UnitedHealthcare MnR COSMOS
HR Tool - COSMOS/ISET
Claims imported in the last 120 days that have not been reviewed
Claim Line Color Coding - Yellow
Due date for Request Purged Claims task on a MedMal event
5 Business Days
Optum Core Values
Integrity , Compassion , Inclusion , Relationship , Innovation , Performance
The status is Verify ERISA or is blank for Independence Blue Cross
Add SA-Demographics Task to the event
HR Tool should we use for this client UnitedHealthcare UMR
JACADA
Claims listed on another event but is available to be included on the current event
Claim Line Color Coding - Purple
ICD M25512
Pain in left shoulder
Memo's for 2026 was discussed on ?
December 23, 2025
The Notice Letter send to WC Insurance Attorney
ST Notice WC Insurance Attorney
HR Tool should we use for this client CNS
CNS
UHC Enl UNET Cirrus - TA - The Form 5500 is not found for an ERISA event. Therefore, we should create 5500 Unavailable task for the?
Recovery Specialist
It has to be rejected if the only contact listed are the Patient Contact and/or the Third Party organization after sending a notice letter
Property
Optum Mission Statement
Helping people live healthier lives and helping make the health system better for everyone.
The Notice Letter we send to Other Insurance (OI)
ST Notice Letter - Insurance
The SOL is NY, and a surcharge was applied to the member's treatment. Manually added claim must end with
SUR
Excluded or unreviewed claims that were imported more than 120 days ago
White
Inexcusable Reasons for Absence on Critical Working Days
Headache, Stomachache, Toothache, Dysmenorrhea, Cough, Cold /Sinusitis, Lack of sleep, Sore throat
TAs must create "Follow Up" task after sending an MPS with over the threshold total remaining balance
False
HR Tool should we use for this client UnitedHealthcare ASO UNET
UNET/ISET
Obtain Event Status - 3rd Attempt - PATY stated that the case was already settled but the patient still has one pending physical therapy to complete treatment. What task should we create to inform the RS?
Action Required Call
Address for Checks
Optum, P.O. Box 182643, Columbus, OH 43218