Medallia
This green smiley face means we received a 9 or 10.
What is a promoter?
The CAT log is located on this tab.
What is the Claim Evaluation tab?
The PRS limit for inclusion of this item is $50,000 and the commercial is $1.
What is mortgage /additional interest(s) being included on the check?
If the reserve is set at $2, this is a signal for this claim status.
What is a denial?
The field adjuster much make contact with the insured in this many hours.
What is 24?
This score name is neither positive nor negative.
What is passive?
This coding should be used on the file note subject line when contact has been attempted but not made.
What is 'Contact Insured - Insured Contact Needed"?
What is $5,000?
This signal reserve is usually accompanied by a "BS" in the comments.
What is an $8 signal reserve?
Inspections photos must always contain this.
What are labels?
This NPS score is the PRS goal.
What is 85%?
This should be included in all external correspondence.
What is the writing company?
On this day of the initial contact attempts contact, a contact letter should be sent.
What is the 3rd contact attempt?
For an under deductible or withdrawal, a signal reserve should be set for this amount.
What is $1?
This professional may be assigned if the initial inspection is inconclusive.
What is an engineer?
A detractor is scored with this number.
What is -100?
Once the cause of loss is determined, this should be completed in the claim tree.
What is coverage match?
This document should be reviewed at the onset of the claim to review pertinent information about the details of the dwelling, if one was completed.
What is the appraisal?
This happens if your reserve is not set prior to a payment being issued.
What is Pre-Reserve Pay?
This referral should be made to this area if you find the insured does not have their own contractor.
We have this many days to have a survey completed once it is sent out.
What is 21 days?
What is 5 tasks?
This should be escalated to a manager if the agent/insured are not in agreement, which needs to be then escalated to a VP.
What is a coverage decision?
This should be included in the claim file prior to setting the reserves.
What is the reserve rationale?
The contractor and independent adjuster must agree on this before proceeding with the claim.
What is scope of damage?