What new type of interface was introduced this year, to direct the customer to the appropriate origination path and to allow for survey links to be displayed?
Modal / lightbox
100
What is the one new feature that reduces the potential risk of wrong information going up on the site?
CQ5 Permissions
100
Which feature reduces page errors as well as making them more Google friendly?
SEO Checker (eliminated missing page titles and SEO traffic increased 12% - according to Kelvin)
100
Re-introduced at the start of 2014, this is the term used to describe how we measure customer satisfaction with the website.
Customer Experience Survey (CES)
200
The Business Accounts Comparison Tool in mobile view has a new swipe-able interface that suggests more content off the page. What is this technique called?
a) Iceskating
b) Iceberging
c) Icecreaming
b) Iceberging
200
It previously took several weeks' lead time and over $10k for ES/IBM to build this feature on the site. What is this new capability?
CommBank Eforms Framework
200
What meta property is used by the new search design, to give our customers a better understanding of the page contents and its context?
Meta Description
200
Obsessed over by Murray, this tool allows us to track customer feedback in real-time?
Medallia
300
What tool gives the customer a suggested product, based on a 'choose-your-adventure' style set of questions?
Merchant services devices - help me choose tool
300
Which microsite on CQ allows external agencies to view the website's style and content guidelines 24/7?
CommBank Playbook
300
What two new items are now indexed by internal search where they were not previously?
Branch and careers information
300
What was the highest weekly 'customer satisfaction' score in 2014? a) 61.9% b) 38.5% c) 42.1%
c) 42.1%
400
What new calculator uses a set of sliders that update the result in real time?
Savings calculator
400
A homepage module was created to address the low-resolution login issues for which obsolete browser?
IE8.. duh!
400
After the search changes, what was the percentage of multiple searches on site? a) 14.5% b) 5.3% c) 24.4%
a) 14.5% (previous month was 24.4%)
400
What is the new standard height of banners (in pixels) across the site, based upon test & target research and customer feedback.