Customer Order
List where all untendered Customer Orders will display.
What is the Active Orders List (AOL)?
3 requirements needed for LPA sign on
What are the Lux ID, Network Password, and store number?
Line on the tendering screen which indicates how much the customer is paying out of pocket.
What is Amount Due?
Lab router which facilitates communication between equipment.
Systech
Store Systems Support and Diagnostics Manager
Who is James Box?
A Virtual Machine that you should never restart
What is the global-cusorder VM?
Personality Server tool that SSS runs if the lab tickets won't print.
What is customer order - Lab Ticket Print Restart?
Action to take if Xstore gives a CRYPTO FAILURE error when tendering a credit card.
Escalate to 2nd level (critical).
NACC department who handle all lab equipment issues aside from communication.
Diagnostics
Libby's dog's name.
Who is Cora?
Process that allows associates to order frames that are not in stock in store.
What is Endless Aisle?
Permission required to force jobs to Central Lab.
What is the Luxury Partner role?
Action to take if store is saying that price overrides require them to enter a manager's credentials.
What is to advise the store this is by design?
Correct Baud rate setting that should be listed in the Systech Serial Settings (NDS models) or Port Parameters (RCS models).
What is 9600?
2nd Level Analyst who is also a licensed optician.
Who is Lisa Howard?
If an associate who should be able to approve measurements isn’t able to do so in customer order they are missing this role.
What is the Optician Role?
Status code which means the site is awaiting materials to process the job.
What is Product to Come (PTC)?
Maximum length of time SSS would allow polling to continue before escalating to 2nd level?
What is 45 minutes?
Two places where the Systech router can usually be found.
In the lab or under the cash wrap.
The reason the promise time does not update when the lab processing type is changed.
This is by design.
A function only available to 5 stores in Quebec which enables them to take partial payments from our customers as a deposit on the order.
What is C.O.D. (Cash On Delivery)?
Color the Lab Status traffic light will be if the Complete Lab is up.
What is green?
Which template do you use if tax is incorrect in xstore?
Tax Escalation Template
Adapter used only for the 2G Surface Generator.
Blue 25-pin (male)
What functionality accomplishes the goal of a selling store being able to trace a frame and send the trace data information to outside labs electronically.
What is Remote Trace?