PEACHY
What does PEACH stand for
Plumbing, Electrical, Appliances, Cooling & Heating
What is our popular cinch plan that is currently being enrolled
How long is our standard inactive period
30 days
What must we check for if a customer wants to reinstate their coverage (assuming pending cancellation)
check to see if the account is current, and collect any gap payment due for reinstatement
How long is our workmanship guarantee
180
What is additional coverage
Items covered by the warranty but the customer has more than what is covered, these items can be added at an additional cost
What are plans that we no longer offer but still service called
What is the total timeframe that a customer has to customize their coverage (uptier, add options, add additions)
60 days
How long does it take for a refund to process to a credit/debit card
3-5 business days
What benefit does sears have that other warranties we offer doesn't
25% non covered item repair
What does it mean to be a mechanical malfunction
The malfunction causes the item to be unable to preform its designed function
For which warranty is it common for us to bill in advance
Sears warranty
When is the latest we can reinstate the customers coverage from the point of cancellation
90 days
How many months from the current bill date do we check when calculating a Non-Cash amount
12
What benefit can the customer use in the event they place a claim through their home insurance
Home insurance deductible reimbursement
What does APO stand for, and what is the process
Alternative provider option
When we are unable to locate a provider we give the customer the option to locate their own licensed and insured provider for reimbursement
Does everyone with the same plan type receive the same terms and conditions? If yes/no explain why
The Dec page details customer specific coverage, where as the terms and conditions detail what is covered if the customer has *item* covered
A customer is calling to reinstate their cancellation and they are 6 months out what do we do
New enrollment
The customer's card on file is no longer good for the refund they will receive when cancelling the warranty, how long will it take for them to receive their refund
7-10 business days
How much will a customer be paid for the emergency lodging reimbursement for a stay of 21 nights
1200
List some items that are commonly optional (at least 5)
Pool, Spa, Pup, Septic, Outside lines, Well pump
Which type of warranty enrollment do not allow options and additions to be added after the first renewal
mortgage and utility
When is the customer no longer able to receive a full refund
After 30+ days from the effective date
When do we typically receive payment after a new mortgage enrollment
90-120 days
When is the preventative maintenance for a Sears warranty and when is it for cinch
2/1-5/15, 8/1-11/15
2/15-5/15, 8/15-11/15