Show:
CINP Part 1
CINP Part 2
Disconnects Part 1
Disconnects Part 2
Random.
100
This is the color of tag put on a meter when it is CONP
What is red?
100
This is issued to reconnect electric service that has been previously disconnected as a result of non-payment.
What is a Cut In Non Payment (CINP)?
100
This is done when a customer calls in to have their service turned off.
What is a disconnect?
100
This is an automated bill payment process which electronically transfers funds from the customer’s bank account to National Grid’s Bank Account.
What is EFT?
100
Piper is this breed of dog.
What is a Weimaraner?
200
This is the final step after a customer has failed to make payment on their active account that will cause them to not have power in their home.
CONP (Cut Out Non Payment)
200
This must be in the off position for service to be turned back on.
What is the main breaker?
200
This tool is used to view and/or schedule the workload for the Metering Services Department in order to perform the desired service request on the selected date.
What is Work Group Availability (WGA)?
200
This offers property owners the opportunity to automatically continue service if the current customer of record requests that service be terminated
What is a Landlord Agreement?
200
(NAME THAT SONG and ARTIST(S)!!) It's been a long day without you, my friend And I'll tell you all about it when I see you again We've come a long way from where we began Oh, I'll tell you all about it when I see you again When I see you again
What is See You Again by Wiz Khalifia feat Charlie Puth.
300
This is the color of tag used when a customer is CINP from CONP.
What is grey?
300
This indicates the service representative or meter reader could not get into the premise.
What is Can't Get In (CGI)
300
The times that we fulfill field orders.
What is 8am - 8pm
300
These are the 3 ways a service location can be disconnected.
What is a Complete with Prorated reading, FIeld Work Complete (FWC), or Field Order?
300
GUESS THE SONG and ARTIST (Mark Ronson feat Bruno Mars)! This hit, that ice cold Michelle Pfeiffer, that white gold This one for them hood girls Them good girls straight masterpieces
What is Uptown Funk by Bruno Mars
400
This is the amount of a reconnect charge for a non-low income customer.
What is $38?
400
This is the letter a confirmation receipt number will start with for a payment made at an authorized payment location.
What is the letter "Z"?
400
This offers the customer options of stopping service with a Company Meter Reading, Estimated Meter Reading, or a Customer Meter Reading without sending a Service Representative to the field.
What is the Auto Complete program?
400
This is the first thing you should do before issuing a disconnect.
Check the Service Orders icon to check any pending orders that can affect the Disconnect Order.
400
The year Texas became a state.
What is 1845?
500
These 5 things must be advised to and/or discussed with a customer on EVERY CINP call.
Address meter location, advise 24 hour access to meter required before reconnect can occur Advise main breaker must be off Advise time frame for CINP (w/in 24 hours) OR If Medical Emergency, Elderly or Infant Protection inform thecustomer the Cut In will be performed as soon as possible. Advise tag colors Advise reconnection fee (if applicable)
500
What is the process when the 24 hour window for CINP is missed?
What is Void the original order and re-issue a new order and advised time of original order.
500
The message you get that states "the appointment/day you have selected is overbooked. Do you wish to continue with this selection" is called this.
What is a Soft Block?
500
What are the eligibility requirements that CSS uses for auto complete?
What is customers must be in good credit standing (cannot have arrears > $300 or a previously sent disconnect notice), One company/customer reading within the last ten months
500
The date the Decleration of Independence was signed.
Where is July 4, 1776?