Cintas Jeopardy

Corporate Culture

100

The three components of our Corporate Culture

What is the principle objective, management systems, and corporate character?

200

The Principle Objective

What is " we will exceed customers' expectations, to maximize the long-term value of Cintas for its shareholders and working partners."

300

Spartan Attitude

What is we spend money like it is our own money?

400

Competitive Urgency

What is attending to every detail of our business with a sense of urgency, enthusiasm, professionalism, and thoroughness? 

500

Three constituents in our Principal Objective

What is customers, shareholders, working partners?

RBS

100

5 steps of RBS

What is pre-call plan, building rapport, tour, present, close?

200

Business Objective/ Buying Motive

What is the direction of a company? What is things that drive someone to purchase?

300

Probe Cycle 

What is FEAPR? Focus, Evidence, Agreement, PONC, Requirment

400

3 things we PONC

What is the employee, the decision maker, and the company?

500

ECIR

What is empathize, clarify, isolate, respond?

Uniform Product Knowledge

100

65/35 Cintas Work Shirt 

What is a 935?

200

Moisture-wicking fabric

What is 275 performance polo?

300

Durable stretch fabric with ripstop texture

What is 396 Carhartt Rugged Flex WorkShirt?

400

100% Cotton Work Wear

What is the 278 Carhartt Shop Tee?

500

Multiple tool and utility pockets

What is the 383 Carhartt Dungarees?

FS Product Knowledge

100

High Performance Series mats

What is xtraction, active scraper, traffic, and photo?

200

Neutral Floor Cleaner

What is FC4?

300

11 Dispenser Types

What is manual soap, auto soap, z-fold, Auto HW, dual toilet paper, JRT, clean seat, auto drip, passive air freshener, advanced air freshener, trash can?

400

Feet/ Roll of JRT

What is 1,000?

500

____ % of dirt and debris is brought into buildings on the bottom of shoes

What is 80%

Scripts

100

Gatekeeper Script

What is Hi, this is _____. Is ______ available? THANK YOU. I'm calling from Cintas Corporation. THANK YOU. The call is in reference to a program we have set up for _____, ______, and ______ in your same area. THANK YOU?

200

Renter Script

What is, The reason for my call is I'm currently updating my records and I see that you are using _____ as your uniform supplier. Is that correct? GREAT. We've recently had over 10 ____ customers switch over to us within the past two months for various reasons. I'd like to come in and take 10 minutes to show you why everyone is switching! Does Tuesday at 10 or 2 work better?"

300

No Programmer Script

What is, Hello my name is _____ from Cintas. The reason for my call is we are currently servicing ______, ____, and ____ in your area. I was able to help them with a program that increased their company's public image and provided them with a tremendous employee benefit. I'd like to come in and take 10 minutes to show you how we can do the same for your company. Does Thursday at 10 or 2 work better?

400

OSV

What is, Hi, I'm ___ from Cintas, I was hoping you can help me out. I work with _, ___, and ___ just around the corner. Who would I speak to in regard to your ___? 

500

How the Program Works 

What is, Cintas does all the upfront investment of 11 brand new shirts and 11 brand new pants. Every week we pick up the dirties and drop off the clean. We inspect the garments for repairs or replacements and the program is completely flexible?