G.R.E.A.T.
G.R.E.A.T. Service stands for....
Great the right person
Review the invoice & trucount reports
Explain what you did and how you added value
Ask if there is anything else they need
Thank them for the business
Service - Sign the PRC by customer
Core Growth focus is...
E.C.I.R stands for...
Empathize
Clarify
Isolate
Respond
This term refers to the time spent with a customer to show the value of Cintas and reinforce loyalty from the customer
"Seconds that count"
The 2 components of the Dual Mat System are...
1. Scraper on the outside
2. Carpet on the inside
2 types of trust needed from your customers...
1. Rational
2. Emotional
Initiative starts on this date...
September 29th
The Cintas Safety Vision
1. Every SCG location is injury, accident, and fire - free
2. Every SCG partner is engaged in continuously improving safety and fire prevention
3. Cintas and the SCG are widely recognized as one of the world's leaders in safety and health performance
"NPS" stands for...
Net Promoter Score
(bonus 100+ if you know our current score)
This occurs when you do not properly cleanse a dirty floor mat and it "overflows" like an un-emptied trash can.
Inkpad Effect
What does the "E" in the G.R.E.A.T. process stand for when you are trying to secure a renewal?
Educate
The 3 components of the FY26 Q2 Adds Initiative (partial credit rewarded)
1. ALL ADDS
2. CORE GROWTH PROMOTION
3. NET-UP KICKER
Todd Schneider
What 4 absolutes do customers expect by our service?
1. They want product on time
2. They want the correct product
3. They want clean product
4. They want to like their SSR
1. Indigo
2. Copper
3. Onyx
PHONE A FRIEND:
Name 8/15 of the typical scenarios in which you would likely need to secure a renewal
1. Style change
2. DM change
3. Adding a department
4. Logo mats
5. Large wearer add
6. Price decrease
7. Competitive threat
8. MLA creation
9. They are delinquent
10. Address change
11. Pricing fairness
12. Product changes
13. Frequency changes
14. Unilease to Rental or vice versa
15. Non-standard garments
Your 2 Product Sales Specialists are...
1. Mike Dial
2. Jean-Paul Picard
The 5 SMITH driving keys are...
1. Aim high in steering
2. Get the big picture
3. Keep your eyes moving
4. Leave yourself an out
5. Make sure they see you
PHONE A FRIEND:
Name all the Production Managers and Supervisors (you can call on one teammate to help you that is not on staff)
6/7 gets full points
1. Bryan
2. Whrener
3. Derrick
4. James
5. Noah
6. Johnny
7. Lona
The book price for a 3x5 Xtrac Mat Onyx falls between what prices?
$10-7.00
3 techniques to suggestively sell to current customers are...
1. Assume the Sale
2. Ask for the Sale
3. Leverage your Resources
PHONE A FRIEND:
"I noticed..." Role Play
Free 400 for adequate role-play attempt
The 3 Corporate Culture initiatives are...
1. Principle Objective
2. Corporate Character
3. Management Systems
PHONE A FRIEND:
"E.C.I.R. Role Play..."
Automatic 500 for attempt w/ a teammate
The 4 high-performance series items are...
1. Active Scraper
2. Xtraction
3. Traffic
4. Photo