Principle objective
What is our Principal Objective?
We will exceed our customers' expectation to maximize the long-term value of Cintas for its shareholders and working partners..
$50/week
We constantly strive to improve
Positive discontent
What was the name of the founder of our company?
Richard "Doc" Farmer
To give our organization direction
What is the location minimum invoice for location 30N?
$40/week
(It's going to be $50/week in January)
Only total customer satisfaction is acceptable.
Competitive Urgency
What was the first and only item we rented?
Wipers (Shop towels)
Who are the 3 constituents?
Customers, Shareholders and working partners.
What line is our service guarantee for a uniform rental agreement?
What line is our service guarantee for a facility service agreement?
Line 11
Line 9
We do whatever it takes
Competitive urgency
What was the first name of Cintas?
Acme Wiper and Industrial Laundry
Who is the governing body over the Principal Objective?
How many days do our customers have to reject their price increase?
10 Days
Attend to every detail
Competitive urgency
What year was our corporate offices opened?
1991
What question was asked that prompted the company to adopt a Principal Objective?
"Why are we doing this?"
How long is our standard rental agreement? What is the multiplier addition per year added?
60 Months
+0.25% per year added
We are not complainers or grumblers.
Positive discontent
*But we can influence others!
What year did we change our name to Cintas?
1973