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Administration and Management
Clinical
FAP
Safety
MISC
100
Describe how client feedback is obtained and how input from the client is used to develop services.
Customer and command surveys, program evaluations, record reviews, and both formal and informal needs assessments are used to evaluate, revise, develop, and improve programs and service delivery methods.
100
Describe how treatment plans are developed and reviewed.  When should a treatment plan be entered into the record?

Treatment plans are structured intervention strategies the client and clinician identify together to address treatment goals.  Treatment plans should be individually tailored, problem focused, based on findings from the assessment with specificity in services to be provided and by whom.

Treatment plans should be completed and committed in FFSMIS prior to the third session.

100

Describe how you assure victim/offender safety while they are receiving services at FFSC.

Coordinate with other providers to avoid appointments being scheduled at the same time or on the same day.
100
Name what community resources are available to victims of domestic violence.
 Court Advocacy Programs, Sexual Assault Centers, Legal Resources, Military Legal, Individual/Family Counseling, Police, Family Violence Shelters, Magistrates, Juvenile and Domestic Relations Court, Support Groups.
100
Name at least 3 support services available to clients after office hours.
Police, Magistrate, DV Shelters, DV and Sexual Assault Hotline Numbers.
200
Describe the quality assurance plan for your center.
QA record reviews are conducted at least quarterly using specified program record review checklists to ensure overall quality in the delivery of programs and services and to ensure that documentation is timely and completed in accordance with requirements.
200
Describe at what point in the treatment process discussion of termination begins.
Termination and progress or lack of progress in meeting treatment goals begins with a discussion in the first session and continues throughout the life of the case.
200
How often should contact be made with a child victim and family in child abuse/neglect cases?
For child abuse cases, in-person contact with the child and family is made at least monthly or more frequently as appropriate to the needs of the family to assess safety and well being, monitor service delivery and measure/support the achievement of agreed upon goals.  May include all providers (to include updates from CPS).
200
Describe the process of safety planning with a victim of domestic violence. What type of information is provided to clients for safety planning? Who is responsible for safety planning with a victim?
Warm hand off or referral to FAP VA.  If FAP VA is not available, the responsibility of developing a safety plan falls to the clinician until the FAP VA is able to make contact with the victim.  Information provided should include emergency phone numbers, how to plan for safety of self and children, where to go for immediate safety, information regarding the protective order process.
200
Describe marketing and outreach efforts that make SM's and families aware of CAPS/FFSC services.
Brochures, command briefs, resource tables, social media (base website and Facebook), Command FAP POC training, Deckplate resource awareness, client referrals, information booths at large scale events.
300
Describe the procedure for the release of records.  Can records be released directly to client?
The FFSP is not a releasing authority and therefore may not release records.  The Secretary of the Navy is the sole authority for the release of records within the FFSP's control.  Upon receipt of a written request for a copy of the record, the record will be printed and forwarded to the Installation legal office for processing and release.
300
When should entries be made onto the Disclosure Accounting form in both clinical and FAP cases.  What is the process if no disclosures were made?

Disclosures should be documented on the Disclosure Accounting form at the time of the disclosure.  If no disclosures were made, that should be noted on the Disclosure Accounting form along with the client's name and uploaded to the record at case closure.


300
What should occur prior to a quarterly FAP case review or closure?
Risk Assessment Update is completed for each quarterly/monthly CCSM review and documents information for any/all risks factors that have changed since the last assessment.
300
What steps do you take to safeguard PII?
Double lock any PII in your office.

Place PII notice on any files or cabinets containing PII.  All PII should only be stored in these locked cabinets.

300
Describe your role in large scale crisis/disaster response.
When directed, FFSC activates a call center and a Emergency Family Assistance Center (EFAC) in response to a large-scale disaster.  Staff should expect to assist with these activities if not in harm or unable to travel to the phone center or EFAC site. 
400
Describe the center's policy regarding conflict of interest/code of ethics.
All employees are required to read the conflict of interest policy and procedures and sign  acknowledging their agreement to comply. 


Clinicians are also required to read the Ethics and Conflict of Interest Agreement and sign acknowledging their agreement to comply.

400
How are services members and family member informed about restricted and unrestricted reporting options?
Reporting options are discussed with eligible clients when reports of domestic violence are made.
400
Name at least 3 high lethality risk factors.  
Strangulation, weapons involvement, threat of harm to self or others.
400

Describe your procedures if a client becomes irate or you need assistance during a client session.

If the client becomes irate and exhibits any type of threatening behavior, calmly push your panic button. A supervisor will respond to your office quickly and will make a decision whether or not to call base security based on the severity of the situation.

400
Describe what types of clients require a SSN to be entered into client demographics when opening a case. 
Collection of SSN is now required for both clinical and FAP clients.
500
Name at least three components considered when developing long-term, strategic program planning.

-Envisioning and setting the program's direction

-A review of the  program's mission, values and mandates

-An assessment of strengths and weaknesses

-Measurable goals and objectives

-Appropriate strategies for meeting identified goals including considering the program's continued development and possible need to expand or eliminate services to respond to changing needs among its service population






500
What elements should be documented in the Treatment Summary?  The Case Closing Summary?

Treatment Summary should include:  Date, number of sessions, reason for closure, clinician rating, discussion on clinician's perspective on progress towards goals, client's rating and discussion of client's assessed progress towards goals.

Case Closing summary should include:  Effective date of case closure, comments that provide relevant information to summarize the overall counseling services process and outcome (to include, but not limited to:  summary of counseling services, progress or lack of progress toward clinical goals, reason for case closure, referrals and aftercare plan).

500
Name 10 of the 13 mandatory demographic fields for a FAP case.
First name, Middle name, Last name, SSN, Gender, DOB, Branch, Pay Plan, Service Type, Pay Grade, Resource Type, Sponsor Name, Marital Status
500
What are the timeline requirements for committing the FAP Incident Report and Safety and Lethality Assessment?
Both documents should be committed within two working days.
500
What do you do in the event of a fire alarm?  
Close your office door, taking your CAC card and leaving the building through the nearest, safest exit. Muster in the front parking lot of FFSC and check in with your supervisor so your presence is accounted for.  

If in session with a client, ensure that the client exits  from the building with you.