Working with Patrons
2. When checking out to a patron if the database cannot locate a matching record it will alert staff that the item was not found and asks if you would like to create a record. Its called ......
What is on the fly?
2 things needed for a patron to login to their online account
What are Username/Card# and Password
When a Business Equipment is returned at the desk. This is done.
LA/LTA will take it from the patron explaining that the item will be inspected and then checked in taking the item off of their account. Circ will NOT check in item but will put a note on the item with the current date and place it in the AS office
3. To add a manual charge to patron's account open the patron's record and navigate to their ------ tab.
What is Account?
True or false a patrons default password is the last 4 digits of their secondary phone #
What is False
When lost item is located, staff fills out a .....
What is ‘Lost & Found Item Report’ form? It is attached to the item.
This is the number of current claims that a Patron's account have before they are blocked?
What is 5
Fill in the blank “In order to search for materials, patrons will use the _________ portion of our website”
What is Catalog?
Rules for checking out a Hotspot.
Hotspot is checked out for a week and has no grace period. It has a fine of $5/day
This is the difference between a hard block and a soft block.
What is " A soft block does not prevent the patron from checking out, its just an alert for the staff member and Hard Block does prevent a patron from checking out- For reasons like a hefty fine, expired card etc,
Name of the service that CLPL Cardholders can check out digital magazines with?
What is Flipster?
This is the Problem Box
Problem Boxes are plastic bins in the Circulation Desk supply closet in which Circulation staff place items that are missing pieces. There are 5 bins:
This is the reason that an item becomes " Lost"
When an item reach 45 days overdue or a staff member marks it as " lost"
Name all three buttons found next to a record in search results:
Find it, More info, Place Hold.
True or false. A Stem Kit when returned at the Circulation desk is immediately Checked in and put back on the shelf.
What is False?