Chapter 9
What are the three major Managerial Decision Making Challenges
Mangers need to analyze large amounts of data
Must make decisions quickly
Must apply sophisticated analysis techniques like Porter's strategies
What are the three main components of supply chain management
Procurement, Logistics, Materials management
What is operational CRM
supports tradional trasactional processingfor day to day fron front office operations or that which deals with the customers
What are the three parts of the evolution of ERP
ERP, Extended ERP, ERP-II
Digital Darwinism is what
an organization that cannot adapt to the new demands placed on them for surviving in the information age are doomed to be extinct
What are the six steps of decision making
Problem id
data collection
solution generation
solution test
solution selection
solution implentation
The end of one supply chain is never the start of another one.
True or False
False
Analytical crm
Back office operations and all systems that do not deal directly with the customers
What are the primary users of ERP
Accounting, Finance, Logistics, Production
What is a disruptive technology
new way of doing things that initially does not meet the needs of the exisiting customers.
What are the three levels of common company structure from top to bottom
Strategic, Managerial, Operational
Supply chain visibility is what
The ability to view all areas up and down the supply chain in real time
Who are the primary users of the CRM system
Sales, Marketing, Customer Service
What is middleware
several different types of software that sits in the middle of and provide connectivithy between two or more software applications
Sustaining technology is what
Provides an improved product that customers are eager to buy.
Manufacturing is a type of what
Decision Support system
What are some examples of supply chain management disruptive technologies
3d printing, RFID, Drones, Robotics
What is an example of front office systems
Customer service, sales, billing
What are the core ERP components
Accounting and Finance
Production and materials management
Human Resources
Massive network that connects computers all over the world and allows them to communicate with one another. This is...
The Internet
A simplified representation or abstraction of reality is what
A model
What are Logistics
includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
Back office systems could be what
Accounting, finance, human resources, data warehouses
what are the extended ERP components
Business Intelligence
Customer Relationship Management
Supply chain management
Ebusiness
What is an ISP?
Internet service provider, a company that provides access to the Internet for a monthly fee.