RRO
How can agents request a refund cheque on active accounts?
Create a clarification case.
What segment do you select when choosing an Encor Product?
Mass Market
How do you request for an ANGSC service to be salvaged?
Clarification Case- Market Transactions
How do agents request to have an account removed from a Collection Agency?
Clarification case (Callback from Collection Agency)
What is the name of the button/area that you need to select to create a water meter install in the contract management screen?
Service Notifications
In what work centre will you see the customer's gas meter reads?
Billing > Meter Reading for BP Work Centre
Which work center do you use to determine if there is an invoicing lock on an account?
Account Balance Work Centre
In what work centre do you see the last dunning date and amounts?
Overview work centre
When is the final notice sent after the final bill's due date?
3 days after the due date
How do agents reopen an energy plan on hold or have the plan applied to their new contract?
Clarification Case - HAT Offline
What is the T-Code to review a customer's credit worthiness in S4?
FPCR1
What is the Dunning threshold for residential accounts?
$50
What does an ANGSC product name start with?
North or South
How do agents update a customer's product from fixed to floating?
Complete a move contract using the same address.
In S4, with regards to demand billing, what is the charge type is 5005?
Service Fees
What is the alert for pending water turn offs?
Pending Disconnect: Water
Open Turn Off Order
Name two of the four situations that are considered stacked enrollments
-Encor Contract In Deactivation – Customer wants RRO service before end date
-Encor Contract In Deactivation – Customer wants Encor service before end date
-Regulated (RRO, Water, Waste) Contract In Deactivation – Customer wants service before end date (Regulated or Encor
-Contract In Activation - New customer wants to enroll for future date)
In what work centre and "tab" do you need to enter to update the customer's Energy Plan details?
Contract Management, select a product, and then select Energy Plan Data
What is the t-code in S4 for viewing information on a microgen cluster site?
SE16
In which work centre and tab do you see if a payment has been applied to an installment plan?
Account Balance work centre and the installment plan tab.