8.1 - Supply Chain Mgt
8.2 Customer Relationship Management
9.1 SDLC
Emerging Trends and Technologies
Business Intelligence & Data Mining
200

An unfilled customer order for a product that is out of stock.

What is a back order?

200

A person or company that is unknown to your business.

What is a lead?

200

The process of transferring information from a legacy system to a new system.

What is conversion?

200

A kind of society is being created by the growth in information industries.

What is a knowledge-dependent global society?

200

The type of BI achieves long-term organizational goals.

What is strategic BI?

400

A distorted product-demand information ripples from one partner to the next throughout the supply chain.

What is the bullwhip effect?

400

McDonald’s performs this when it asks customers if they would like to super-size their meals?

What is up-selling?

400

This document prioritizes all of the business requirements by order of importance to the company.

What is a requirements definition document?

400

A type of artificial intelligence that enables computers both to understand concepts in the environment and to learn.

What is machine learning?

400

The form of BI has managers and analysts as its primary users.

What is operational BI?

600

The ability to view all areas up and down the supply chain in real time.

What is supply chain visibility?

600

Allows customers to use the web to find answers to their questions or solutions to their problems.

What is web-based self-service

600

Intended for human reading and not machine reading.

What is pseudocode?

600

A self-managing computing model named after, and patterned on the human body.

What is an autonomic computing?

600

The time from which data are made available to the time when analysis is complete.

What is analysis latency?

800

Connects the plans, methods, and tools aimed at integrating separate enterprise systems.

What is enterprise application integration (EAI)?

800

Helps an organization identify its customers across applications.

What are CRM reporting technologies?

800

Internal reports that organize and categorize data for managerial perusal.

What are summary internal reports?

800

Software that carries out some set of operations on behalf of a user or another program with some degree of independence or autonomy and employs some knowledge or representation of the user’s goals or desires?

What is an Autonomous agent?

800

The technique used to divide information sets into mutually exclusive groups.

What is cluster analysis?

1000

Finds the optimum value for a target variable by repeatedly changing other variables.

What is operational analytics.

1000

The primary users of ERP systems?

What are accounting, finance, logistics, and production?

1000

Involves describing the desired features and operations of the system.

What is the design phase of SDLC?

1000

One of the primary reasons for the increase in Internet use?

What is connectivity technology ?

1000

 A statement about what will happen or might happen in the future.

What is prediction?