Verification & Call Flow
This is the number of questions you will ask if you have to manually look up the customer in CCP.
What is 3 questions?
This is the minimum deposit amount required to open any of the CIT savings or echecking accounts.
What is $100?
This is the workflow that is completed to to change a customer's out opt for privacy preference.
What is Change Customer Detail workflow?
These are the two ways we can offer or attempt retention of customers' accounts.
What is Rate Negotiations and Alternative Products?
These are the two options a customer can choose from is they want to do an external account transfer to fund their new account.
What is Instant Verification and Micro Deposit?
Removing a stop payment from a customer's account requires this type of verification.
What is elevated?
These two accounts are not eligible for CUTMA.
What is eChecking and Savings Connect?
This is the workflow used to update CD interest payment option.
What is SRM > Change Interest Payment Details
Liquid accounts must be open for at least this many days before they are eligible for a rate bump.
What is 90 days?
A mobile check deposit has a deposit limit of this much and the funds will be held for this many days.
What is $10k and 7 business days?
This extra lay of verification is requested by the customer and may include a hint.
What is verbal?
This is the minimum balance required to avoid the $10 outgoing wire fee.
What is $25,000?
Name the two demographics that are no longer changed in Sales Management but complete in D1 Banker tool instead.
What is phone number and email?
These two accounts currently do not offer any retention and the associate should suggest an alternative product.
What is Savings Builder and Money Market?
This funding option is not available for CD funding.
What is mobile deposit?
A recap of how the customer was assisted is part of this step in the call flow.
What is the Closing?
This is the current promo code for the Platinum Savings APY Boost promotion.
What is CITBoost?
This script is completed to report a death notification for an IRA account.
What is Deceased IRA Notification script?
When a customer accepts a rate adjustment on a liquid account, the rate is guaranteed for this length of time.
What is 1 year?
Customers will automatically be logged out of their online banking after this many minutes of inactivity.
What is 10 minutes?
This type of phone service cannot be used for OTP elevated verification.
What is VOIP?
This is the only account that can be used to transfer money via Zelle.
What is Money Market?
This script needs to submited so that a customer's debit card will work during travel.
What is Exclusion from Debit Card Real Time Rule script?
This system provides retention offers when a customer's CD has matured.
What is CCP?
What is Check?