Printers
This type of printer forms images by striking an inked ribbon against paper, often used for multi-part forms.
What is a dot matrix printer?
This command sends ICMP packets to test the connection of a host.
What is ping?
What are the six steps of troubleshooting?
Identify, establish cause, test theory, establish plan of action, verify full system functionality, and document findings.
This type of storage loses its data when power is turned off.
What is volatile memory?
When dual core CPU with hyper-threading features is installed on a motherboard, how many instructions can the CPU simultaneously process?
4
When multiple users send jobs to the same printer, the operating system manages them in this organized list.
What is a print queue?
This protocol is used to host secure websites on the internet.
What is HTTPS?
Which step in the troubleshooting process is important to help avoid repeating a repair processes that have been performed in the past?
What is documenting?
An SSD is a faster alternative to this traditional type of storage drive.
What is an HDD?
Which hardware upgrade would allow the processor in a gaming PC to provide optimal gaming performance?
What is faster RAM?
Running this process on an inkjet printer helps clear clogged nozzles and improve print quality.
What is a printhead cleaning?
This transport layer protocol ensures reliable delivery.
What is TCP?
In this step of the troubleshooting process an IT professional researches a problem on the internet.
What is establishing a plan of action.
This is the process of copying and archiving data so it can be restored after a loss event.
What is backup?
Which term refers to the technique of increasing the speed of a processor from the specified value of it's manufacturer?
What is overclocking?
A user complains of faded print on every page. The likely cause is this printer component running low or failing.
What is low toner or a worn drum?
This device floods data out of all ports except the port where it received the data.
What is a hub?
A computer technician has performed a number of repairs to correct a problem. Some actions didn't solve the problem but eventually a solution was found. What should be documented?
Everything that was done to come to the solution.
This type of storage device uses lasers to read and write data on discs such as CDs, DVDs, and Blu-rays.
What is an optical drive?
Where is the BIOS data stored?
What is the CMOS battery?
This feature allows a single printer connected to a computer to be accessible to others on the same network.
What is printer sharing?
This DNS resource record resolves an IPv6 address.
What is AAAA? (quad a)
A customer asks for a solution that is beyond the knowledge level of the technician. What should the technician do?
Gather information and escalate the problem.
This technology allows multiple physical drives to appear as a single logical unit, and can provide redundancy.
What is RAID?
What unit is used to measure the amount of resistance to flow of current in a circuit?
What are Ohms?