Feelings
A relese or expression of strong feelings or emotions.
What is to vent?
The office you call when you don't know where else to call.
What is the Call Center?
The place you call when you are having computer issues.
What is IT?
The first thing you should do as you answer a call.
What is to smile?
To take time for yourself.
What is to take a break?
Feeling or showing pleasure, contentment, or joy.
What is being happy?
The office you speak with concerns of payment over the phone.
What is the billing office?
when your headset is not working.
who is Edwin or Victor
Something you should never do when on the phone with someone who does not speak English very well.
What is to raise your voice?
A preferred provider organization.
What is a PPO insurance?
A strong feeling of grievance or displeasure.
What is anger?
the office that does not have a precise time for a lab appointment.
Who is Norco medical group?
The name of the instant messenger?
What is ucx?
when saying good morning, the company name, your name and how may I help you.
What is the proper greeting?
The a small fixed fee paid by the patient at the time of an office visit.
What is a patients office co-pay?
The ability to enter into, understand, or share somebody else's feelings.
What is sympathy?
the person which you call when a patient has questions regarding a specialist.
who is the Referral coordinator?
The integrated software used to ENTER all data entry.
What is LYTEC?
Something you should not do when on the phone with a patient.
What is eating /chewing gum.
The statement banned from the Call Center because we are not "just anything".
What is "this is just the Call Center?"
The ability to identify with and understand somebody else's feelings or difficulties.
What is empathy?
The person you transfer to when a patient has question concerning there medical results.
Who is the medical assistant?
The program used to clock in and out?
What is ADP?
Something you should not do across the room in the Call Center since others are on the phone.
What is to yell?
Annual check up.
what is a physical.