CIU/Staff
Name 2 Student Success Advocates
Daniela Peña, Mario Michaca, Danna Prieto, Renata Meza, Jose Villa, Delia Fernandez, Danna Alviso, Cinthia Pez, Krishla Canales, Melanie Ferrara, Simona Salvadores, Elijah Ackerly, Ana Gutierrez
What is a great way to start an incoming call?
Thank you for calling CIU. My name is _____. How can I help you today?
What does CHEA stand for?
Council for Higher Education Accreditation
Where can we find student's information?
Populi or Zoho
Which department is the Compliance team part of?
Operations
What is the CIU slogan?
Education that works for you.
How can we end an email professionally?
Using short phrases like "Thank you" or "Best Regards."
What does DEAC stand for?
The Distance Education Accrediting Commission
What are the names of our two Teams Channels?
CIU Staff and CIU Funketeers Committee (CFC)
Who is in charge of new enrollments?
Admissions
What is the CIU mascot?
What is our Golden Rule?
Avoid asking students if a CIU team member has contacted them through phone call or email.
Bureau for Private Post-Secondary Education
What is Populi?
It's our student information system.
What is the IT mission?
Security, Innovation, and Support.
They ensure that our students, staff, and faculty have the tools to meet their academic goals and support CIU's mission.
What's the name of our Director of Finance?
Robyn Fournier
How many words and characters should a subject line have at most?
9 words and 60 characters.
CIU is institutionally accredited by...
DEAC
Which platform do we use to send mass emails?
Zoho
Mention the 5 departments.
Academics, Academic Administration, Finance, Admissions and Operations
Mention the 3 CIU values.
Teamwork, Professionalism, Results-Driven
When demonstrating confidence in a call, what examples of verbiage should we avoid?
“I think,” “I assume,” “possibly,” and “I don’t know.”
CIU is currently programmatically accredited by
What is LastPass?
Password Management Software. It allows you to log in with one password and saves your passwords.
What is the Office of the Registrar responsible for?
For the administration of academic services and management of student records.